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Error message when you merge two accounts that are added to an inactive marketing list in Microsoft Dynamics CRM 4.0: "The merge is cancelled, contact your systems administrator and try again"

Article ID: 955423 - View products that this article applies to.

SYMPTOMS

When you try to merge two accounts that are both added to an inactive marketing list in Microsoft Dynamics CRM 4.0, you receive an error message that resembles the following:

The merge is cancelled, contact your systems administrator and try again.

If you then make the marketing list active, the merge is successful.

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This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256

(http://support.microsoft.com/kb/949256/ )

Microsoft Dynamics CRM 4.0 updates and hotfixes

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/LN/ )

Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283

(http://support.microsoft.com/kb/887283/ )

Microsoft Business Solutions CRM software hotfix and update package naming standards

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