Article ID: 955429 - Last Review: November 20, 2008 - Revision: 1.0

A VSS backup application causes the Information Store service to crash repeatedly on an Exchange 2007 Service Pack 1-based server

You install Microsoft Exchange Server 2007 Service Pack 1 (SP1) on a server. When you back up the Volume Shadow Copy Service (VSS) by using third-party applications, such as EMC Networker 5.0, the Information Store service (store.exe) process crashes repeatedly. Additionally, the following Event IDs are logged:

Event ID : 4999
Raw Event ID : 4999
Record Nr. : 2127
Category : General
Source : MSExchange Common
Type : Error
Message :
Watson report about to be sent to dw20.exe for process id: 1768, with parameters: E12N, c-rtl-AMD64, 08.01.0278.002, store.exe, EXWRITER.DLL, 468fa, c0000005, aa12, 08.01.0278.002

Event ID : 1000
Raw Event ID : 1000
Record Nr. : 2128
Category : Application Crashing Events
Source : Application Error
Type : Error
Message : Faulting application store.exe, version 8.1.278.2, faulting module exwriter.dll, version 8.1.278.2, fault address 0x00000000000468fa.

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RESOLUTION

Download and install Update Rollup 5 for Exchange 2007 Service Pack 1.

For more information about Update Rollup 5 for Exchange 2007 SP1, click the following article number to view the article in the Microsoft Knowledge Base:

953467 (http://support.microsoft.com/kb/953467/ ) Description of Update Rollup 5 for Exchange Server 2007 Service Pack 1

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MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

For more information about VSS backup and restore, visit the following Microsoft Web site:

http://msdn.microsoft.com/en-us/library/aa579284(EXCHG.80).aspx (http://msdn.microsoft.com/en-us/library/aa579284(EXCHG.80).aspx)

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