After you apply Hotfix Rollup 3 for Antigen 9.0 Service Pack 1, the Antigen scan jobs may not integrate correctly after a restart of the Information Store

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Article ID: 955435 - View products that this article applies to.
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SYMPTOMS

After you apply Hotfix Rollup 3 for Microsoft Antigen 9.0 Service Pack 1, the Antigen scan jobs may not integrate correctly after a restart of the Information Store. This issue occurs when any kind of the performance monitoring tools are running on the server. Additionally, incoming and outgoing e-mail messages may start to queue. Moreover, one or more of the following error messages may be logged in the Programlog.txt file or in the Antigenhrlog.txt file:
"ERROR: scanjobs.cpp::ConfigScanJobFile(): AddNewScanJob() Failed 0x80030021"
"ERROR: scanjobs.cpp::CheckScanJobs(): ConfigScanJobFile() failed. hr[0x80030021]"

"ERROR: Unexpected, RetrieveScanJobIdentifier could not find the index"
"ERROR: Problems retrieving ScanJob identifier from RegisterMonitor"
"ERROR: antigenvsapi.cpp::VSAPINavigatorThread(): RegisterMonitor() returned 8000ffff"

"INFORMATION: S 0x80004005, 1588-(antigenpmdatamap)"
"INFORMATION: F 0x8000ffff, 3145-(antigenvsapi)" "INFORMATION: F 0x8000ffff, 3424-(antigenvsapi)"

"INFORMATION: F 0x80030021, 6177-(scanjobs)"

RESOLUTION

To resolve this problem, install Hotfix Rollup 4 for Antigen 9.0 for Exchange with Service Pack 1. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
954568 Description of Hotfix Rollup 4 for Antigen 9.0 for Exchange with Service Pack 1

WORKAROUND

To work around this issue, follow these steps:
  1. Click Start, click Run, type cmd, and then click OK.
  2. At the command prompt, run the following commands:
    cd antigenpath
    antigenpmsetup –uninstall
    Note The placeholder antigenpath represents the installation path of Antigen. For example, C:\Program Files\Microsoft Antigen for Exchange.
  3. Restart all applications that are collecting performance information. Such applications include Performance Monitor, Perfwiz, and Microsoft Operations Manager Client. To obtain a list of these applications, type tlist -m antigenpath\antigenpmdll.dll at the command prompt, and then press ENTER.
    Note The Tlist.exe tool is included in the Debugging Tools for Windows tools. For more information about the Debugging Tools for Windows, visit the following Web site:
    Debugging Tools for Windows - Overview
    http://www.microsoft.com/whdc/devtools/debugging/default.mspx

Properties

Article ID: 955435 - Last Review: July 22, 2008 - Revision: 2.0
APPLIES TO
  • Microsoft Antigen for Exchange Service Pack 1
  • Microsoft Antigen for SMTP Gateways Service Pack 1
Keywords: 
kbexpertiseinter kbtshoot kbprb KB955435

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