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The print process crashes under heavy stress on a computer that is running Windows Server 2003 or Windows XP Professional x64 Edition if the computer uses hyper-threading technology

Article ID: 955455 - View products that this article applies to.

SYMPTOMS

You have a computer that uses the hyper-threading technology. Additionally, the computer is running Windows Server 2003 or Windows XP Professional x64 Edition. When you print on the computer, the print process crashes under heavy stress.

Note This problem occurs mainly on multiprocessor computers and on multicore computers.

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CAUSE

This problem occurs because of a race condition in the Spooler service.

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RESOLUTION

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must be running Windows Server 2003 Service Pack 1, Windows Server 2003 Service Pack 2, Windows XP Professional x64 Edition, or Windows XP Professional x64 Edition Service Pack 2 on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.