The line feeds are lost when you send an e-mail message by using the mail merge template in Microsoft Dynamics CRM 4.0

When you use a mail merge template that has a field that contains several lines to send an e-mail message in Microsoft Dynamics CRM 4.0, the line feeds in the field are lost. Therefore, only one line appears in the field.

For example, the description in the Description field of the mail merge template may contain several lines.

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base: