Error message when you try to use the Encrypting File System wizard to create a self-signed certificate that can be stored in a smart card on a Windows Vista Service Pack 1 (SP1)-based computer or on a Windows Server 2008-based computer

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Article ID: 955548 - View products that this article applies to.
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SYMPTOMS

On a Windows Vista Service Pack 1 (SP1)-based computer or on a Windows Server 2008-based computer, you try to use the Encrypting File System wizard to create a self-signed certificate that can be stored in a smart card. When the wizard reaches the Insert Smart Card page, you see the smart card reader in the list. However, the OK button is unavailable, and the Smart card status field displays the following error message:
The card is being shared by another process. However, the card is not the one being requested, and cannot be used for the current operation.
You cannot go further in the wizard. Therefore, the certificate creation process fails.

Note If this is the first smart card that is used on the computer, this problem does not occur.

CAUSE

This problem occurs because the Encrypting File System wizard uses only the cryptographic service provider (CSP) that is associated with the first smart card that is listed in the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Calais\SmartCards

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 (SP1) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Rekeywiz.exe6.0.6001.2222843,52024-Jul-200801:07x86
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rekeywiz.exe6.0.6001.2222850,68824-Jul-200801:32x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rekeywiz.exe6.0.6001.22228113,15224-Jul-200801:26IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to use a smart card for file encryption, visit the following Microsoft Web site:
http://windowshelp.microsoft.com/Windows/en-us/Help/196e3453-e553-4af3-8220-bdee6e60148c1033.mspx
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File namePackage_for_kb955548_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)24-Jul-2008
Time (UTC)16:50
PlatformNot Applicable
File namePackage_for_kb955548_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)24-Jul-2008
Time (UTC)16:50
PlatformNot Applicable
File namePackage_for_kb955548_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)24-Jul-2008
Time (UTC)16:50
PlatformNot Applicable
File namePackage_for_kb955548_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)24-Jul-2008
Time (UTC)16:50
PlatformNot Applicable
File nameX86_microsoft-windows-efs-rekeywiz_31bf3856ad364e35_6.0.6001.22228_none_0866aba624fe7ee0.manifest
File versionNot Applicable
File size8,518
Date (UTC)24-Jul-2008
Time (UTC)06:48
PlatformNot Applicable

Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameAmd64_microsoft-windows-efs-rekeywiz_31bf3856ad364e35_6.0.6001.22228_none_64854729dd5bf016.manifest
File versionNot Applicable
File size8,558
Date (UTC)24-Jul-2008
Time (UTC)07:21
PlatformNot Applicable
File namePackage_for_kb955548_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)24-Jul-2008
Time (UTC)16:50
PlatformNot Applicable
File namePackage_for_kb955548_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)24-Jul-2008
Time (UTC)16:50
PlatformNot Applicable
File namePackage_for_kb955548_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)24-Jul-2008
Time (UTC)16:50
PlatformNot Applicable
File namePackage_for_kb955548_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)24-Jul-2008
Time (UTC)16:50
PlatformNot Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_microsoft-windows-efs-rekeywiz_31bf3856ad364e35_6.0.6001.22228_none_08684f9c24fc87dc.manifest
File versionNot Applicable
File size8,538
Date (UTC)24-Jul-2008
Time (UTC)07:10
PlatformNot Applicable
File namePackage_for_kb955548_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)24-Jul-2008
Time (UTC)16:50
PlatformNot Applicable
File namePackage_for_kb955548_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)24-Jul-2008
Time (UTC)16:50
PlatformNot Applicable

Properties

Article ID: 955548 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Service Pack 1, when used with:
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Ultimate
    • Windows Vista Business 64-bit Edition
    • Windows Vista Enterprise 64-bit Edition
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbsurveynew kbautohotfix kbexpertiseinter kbfix kbbug kbqfe KB955548

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