The print process crashes under heavy stress on Windows Vista-based or Windows Server 2008-based computers

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Article ID: 955806 - View products that this article applies to.
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SYMPTOMS

When you print on Windows Vista-based or Windows Server 2008-based computers that have hyper threading technology, the print process exits unexpectedly (crashes) under heavy stress.

Note This issue occurs mainly on multiprocessor computers and on multicore computers.

CAUSE

This issue occurs because of a race condition in the Spooler service.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

The following list contains prerequisites for the hotfix:
  • Windows Vista Service Pack 1
  • Windows Server 2008

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Hotfix file information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information note

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Localspl.dll6.0.6001.22260634,88009-Sep-200805:27x86
For all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Localspl.dll6.0.6001.22260788,99209-Sep-200804:47x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Localspl.dll6.0.6001.222601,618,43209-Sep-200805:37IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the print spooler component, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/ms535503.aspx
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File namePackage_1_for_kb955806~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,965
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_2_for_kb955806~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,803
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_3_for_kb955806~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,790
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_client_1~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,367
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_client~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,430
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_sc_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,408
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_sc~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,422
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_server_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,425
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_server~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,430
Date (UTC)09-Sep-2008
Time (UTC)16:58
File nameX86_facbe17329c0fdcf43be33ffd366023d_31bf3856ad364e35_6.0.6001.22260_none_671272ed3dcfb737.manifest
File versionNot Applicable
File size718
Date (UTC)09-Sep-2008
Time (UTC)16:58
File nameX86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6001.22260_none_30641d24abfc5d72.manifest
File versionNot Applicable
File size14,442
Date (UTC)09-Sep-2008
Time (UTC)06:16
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_ff5e2833cdbe9ff776b9efec46e360b1_31bf3856ad364e35_6.0.6001.22260_none_86c0c6ca8b0fe65a.manifest
File versionNot Applicable
File size1,084
Date (UTC)09-Sep-2008
Time (UTC)16:58
File nameAmd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6001.22260_none_8c82b8a86459cea8.manifest
File versionNot Applicable
File size14,512
Date (UTC)09-Sep-2008
Time (UTC)05:02
File namePackage_1_for_kb955806~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size2,213
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_2_for_kb955806~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size2,049
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_3_for_kb955806~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size2,036
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_client_1~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,375
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_client~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,438
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_sc_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,416
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_sc~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,430
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,433
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_server~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,438
Date (UTC)09-Sep-2008
Time (UTC)16:58
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_bd11973adaecb5f2b4b96f2e5759559a_31bf3856ad364e35_6.0.6001.22260_none_1f81fd7dfec9bb98.manifest
File versionNot Applicable
File size1,082
Date (UTC)09-Sep-2008
Time (UTC)16:58
File nameIa64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6001.22260_none_3065c11aabfa666e.manifest
File versionNot Applicable
File size14,458
Date (UTC)09-Sep-2008
Time (UTC)06:19
File namePackage_1_for_kb955806~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size2,044
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_server_0~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,429
Date (UTC)09-Sep-2008
Time (UTC)16:58
File namePackage_for_kb955806_server~31bf3856ad364e35~ia64~~6.0.2.0.mum
File versionNot Applicable
File size1,434
Date (UTC)09-Sep-2008
Time (UTC)16:58

Properties

Article ID: 955806 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbqfe KB955806

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