Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
You may receive an error message when you try to save an appointment, promote an e-mail message, or run the E-mail Router in Microsoft Dynamics CRM 4.0
Article ID: 956129 - View products that this article applies to.
You may experience one or more of the following symptoms in Microsoft Dynamics CRM 4.0.
Symptom 1When you try to save an appointment for an account, you receive the following error message:
If you use Microsoft SQL Server tracing, you also receive an error message that resembles the following:
A SQL Server Error has occurred
Violation of UNIQUE KEY constraint 'UQ_PrincipalObjectAccess'. Cannot insert duplicate key in object 'dbo.PrincipalObjectAccess'.
This problem occurs if the account owner shares the account with you.
Exception: Error: 2627,Severity: 14,State:1
User Error Message: Violation of UNIQUE KEY constraint 'UQ_PrincipalObjectAccess'. Cannot insert duplicate key in object 'dbo.PrincipalObjectAccess'.
User Error Message: The statement has been terminated.
Symptom 2When you try to promote an e-mail message from Microsoft Outlook to Microsoft Dynamics CRM 4.0, you receive the following error message:
Email cannot be promoted.
Symptom 3When you run Microsoft Dynamics CRM 4.0 E-mail Router on a computer, you receive an error message in the application event log that resembles the following:
Note These problems occur after you apply hotfix 951502. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Event Type: Error
Event Source: MSCRMEmail
Event Category: None
Event ID: 0
Computer: Computer Name
#9628 - An error occurred while delivering the e-mail message with subject "Subject" in mailbox E-mail Address for delivery to http://crm/CRM. System.Web.Services.Protocols.SoapException: Server was unable to process request.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object parameters)
at Microsoft.Crm.Sdk.Proxy.CrmService.Execute(Request Request)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.DeliverMessageInternal(EmailMessage emailMessage)
at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.DeliverMessageInternal(EmailMessage emailMessage)
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.DeliverMessage(EmailMessage emailMessage)
Generic SQL error.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
(http://support.microsoft.com/kb/951502/ )You cannot open an e-mail message that is sent from a Microsoft Dynamics CRM 4.0 user
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/949256/ )Microsoft Dynamics CRM 4.0 updates and hotfixes
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards
Article ID: 956129 - Last Review: January 20, 2012 - Revision: 3.2