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The CcmExec.exe process crashes on a Windows 2000-based computer if both a System Center Operations Manager 2007 Service Pack 1 agent and a System Center Configuration Manager 2007 client are installed on this computer
Article ID: 956172 - View products that this article applies to.
Consider the following scenario:
This problem occurs because the Scommaintenancemode.dll module imports the Kernel32!GetModuleHandleExW() function. This function is not supported on Windows versions that are earlier than Windows Server 2003. Therefore, the CcmExec.exe process does not load this module in Windows 2000-based systems.
Update InformationThis fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/971541/ )Description of System Center Operations Manager 2007 Service Pack 1
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have System Center Operations Manager 2007 Service Pack 1 installed to apply this hotfix. Additionally, this hotfix must be applied to each computer that meets one of the following criteria:
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007 Service Pack 1, x86-based version
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System Center Operations Manager 2007 Service Pack 1, x64-based version
To extract the hotfix files that are contained in this hotfix, follow these steps:
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.
For more information about Maintenance Mode in Operations Manager 2007, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb309693.aspxFor more information about the GetModuleHandleEx() function, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/ms683200(VS.85).aspxFor more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates