The CcmExec.exe process crashes on a Windows 2000-based computer if both a System Center Operations Manager 2007 Service Pack 1 agent and a System Center Configuration Manager 2007 client are installed on this computer

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Article ID: 956172 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A Microsoft System Center Operations Manager (SCOM) 2007 Service Pack 1 (SP1) agent and a Microsoft System Center Configuration Manager (SCCM) 2007 client are installed on a Microsoft Windows 2000-based computer.
  • An SCCM 2007 advertisement is started on this Windows 2000-based computer.
  • The Disable Operations Manager alerts while this program runs option is enabled on a program in this advertisement.
In this scenario, you experience the following symptoms on the Windows 2000-based computer:
  • The following application error message is generated:
    Application Popup: CcmExec.exe - Entry Point Not Found: The procedure entry point GetModuleHandleExW could not be located in the dynamic link library KERNEL32.dll
  • An application event log ID 26 is generated.
  • The SCCM advertisement cannot be executed.
  • The SCCM Client Configuration Manager (CCM) component crashes.

CAUSE

This problem occurs because the Scommaintenancemode.dll module imports the Kernel32!GetModuleHandleExW() function. This function is not supported on Windows versions that are earlier than Windows Server 2003. Therefore, the CcmExec.exe process does not load this module in Windows 2000-based systems.

RESOLUTION

Update Information

This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
971541 Description of System Center Operations Manager 2007 Service Pack 1

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have System Center Operations Manager 2007 Service Pack 1 installed to apply this hotfix. Additionally, this hotfix must be applied to each computer that meets one of the following criteria:
  • Hosts a Microsoft Operations Manager Root Management Server
  • Hosts a Microsoft Operations Manager Management Server
  • Hosts a Microsoft Operations Manager Gateway Server
  • Hosts a Microsoft Operations Manager Manually Installed Agent

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007 Service Pack 1, x86-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Scommaintenancemode.dll6.0.6278.3867,12805-09-200816:25x86
System Center Operations Manager 2007 Service Pack 1, x64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Scommaintenancemode.dll6.0.6278.3889,65609-09-200811:18x64
To extract the hotfix files that are contained in this hotfix, follow these steps:
  1. Copy the following file to either a local folder or to an available network shared folder:
    SystemCenterOperationsManager2007-SP1-KB956172-X86-X64-ENU.MSI
  2. Then, run the file that you copied in step 1 locally on each applicable computer that meets the predefined criteria.

    Note You can run the file from either Windows Explorer or at a command prompt.
  3. On a computer that has the Operations Manager console feature installed, click Start, point to All Programs, point to System Center Operations Manager 2007, and then click Operations Console.
  4. Select the Administration view, expand Administration, expand Device Management, and then click Pending Administration.
  5. In the Pending Administration folder, approve agents that are the Agent Requires Update type.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

MORE INFORMATION

For more information about Maintenance Mode in Operations Manager 2007, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb309693.aspx
For more information about the GetModuleHandleEx() function, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/ms683200(VS.85).aspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 956172 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007 Service Pack 1
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB956172

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