Stop error message when you try to perform a directory listing of an NFS share that is mounted on a Windows Server 2008-based NFS client: "Stop error code 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA)"

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Article ID: 956182 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • Many snapshots of a volume are created on a Network File System (NFS) server.
  • You mount the NFS share on a Windows Server 2008-based NFS client.
In this scenario, when you try to perform directory listing of the NFS share, you may receive a Stop error message that resembles the following:

STOP: 0x00000050 (Parameter 1, Parameter 2, Parameter 3, Parameter 4)
PAGE_FAULT_IN_NONPAGED_AREA
Note The four parameters in this error message may vary according to the computer's configuration.

CAUSE

This problem occurs because the buffer size is calculated incorrectly when the snapshots exist on the NFS server. When Nfssvr.sys file tries to query for the FileIdFullDirectoryInformation class information but sends the smaller buffer size to the NtQueryDirectoryFile function, this problem occurs.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Server 2008-based computer, you must have Microsoft Services for Network File System installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the following hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
955015 Stop error message on a Windows Server 2008-based computer when the NFS feature is enabled: "Stop: 0x00000019"

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008 file information notes
The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msnfsflt.mofNot Applicable4,43718-Dec- 200721:26Not Applicable
Msnfsflt.sys6.0.6001.2227823,04002-Oct- 200800:58x86
Nfs-servercore-ppdlic.xrm-msNot Applicable3,00102-Oct- 200803:06Not Applicable
Nfssvc.exe6.0.6001.2227827,13602-Oct- 200803:34x86
Nfssvr.mofNot Applicable6,17218-Dec- 200721:26Not Applicable
Nfssvr.sys6.0.6001.22278493,05602-Oct- 200800:58x86
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msnfsflt.mofNot Applicable4,43718-Dec- 200721:26Not Applicable
Msnfsflt.sys6.0.6001.2227829,69602-Oct- 200801:21x64
Nfs-servercore-ppdlic.xrm-msNot Applicable3,00102-Oct- 200803:37Not Applicable
Nfssvc.exe6.0.6001.2227831,74402-Oct- 200804:03x64
Nfssvr.mofNot Applicable6,17218-Dec- 200721:26Not Applicable
Nfssvr.sys6.0.6001.22278645,12002-Oct- 200801:21x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The NtQueryDirectoryFile function is used to enumerate entries (files or directories) that are added to a file container object (directory).

For more information about the FileIdFullDirectoryInformation information class, visit the following Web site:
http://msdn.microsoft.com/en-us/library/cc232071(PROT.10).aspx

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File namePackage_for_kb956182_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,409
Date (UTC)02-Oct- 2008
Time (UTC)17:16
File namePackage_for_kb956182_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)02-Oct- 2008
Time (UTC)17:16
File namePackage_for_kb956182_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)02-Oct- 2008
Time (UTC)17:16
File namePackage_for_kb956182_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)02-Oct- 2008
Time (UTC)17:16
File nameX86_microsoft-windows-nfs- servercore_31bf3856ad364e35_6.0.6001.22278_none_5bea9a01209ade3e.manifest
File versionNot Applicable
File size50,906
Date (UTC)02-Oct- 2008
Time (UTC)04:10
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-nfs- servercore_31bf3856ad364e35_6.0.6001.22278_none_b8093584d8f84f74.manifest
File versionNot Applicable
File size50,940
Date (UTC)02-Oct- 2008
Time (UTC)04:26
File namePackage_for_kb956182_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,417
Date (UTC)02-Oct- 2008
Time (UTC)17:16
File namePackage_for_kb956182_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)02-Oct- 2008
Time (UTC)17:16
File namePackage_for_kb956182_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)02-Oct- 2008
Time (UTC)17:16
File namePackage_for_kb956182_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)02-Oct- 2008
Time (UTC)17:16

Properties

Article ID: 956182 - Last Review: January 20, 2012 - Revision: 3.0
APPLIES TO
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB956182

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