Alerts are issued from the MOM Active Directory Management Pack after you install an Operations Manager 2007 SP1 agent over a MOM 2005 agent on a domain controller that is running a 64-bit version of Windows

Consider the following scenario. You install a Microsoft Operations Manager (MOM) 2005 agent on a domain controller that is running a 64-bit server version of Windows. Then, you install a Microsoft System Center Operations Manager 2007 Service Pack 1 (SP1) agent on the same domain controller. In this scenario, you receive many alerts in the MOM 2005 Operations Console. These alerts are issued from the MOM Active Directory Management Pack. For example, you may receive alerts that resemble the following:

When you install an Operations Manager 2007 Service Pack 1 (SP1) agent on a computer that already has a MOM 2005 agent installed, the Operations Manager 2007 SP1 agent replaces the 32-bit Active Directory helper object (OOMADS) that is used by the MOM 2005 agent. Specifically, this 32-bit Active Directory helper object is replaced with a 64-bit Active Directory helper object. Therefore, the MOM 2005 agent cannot call the 64-bit Active Directory helper object.

Update Information

To resolve this problem, obtain the latest version of Microsoft System Center Operations Manager 2007. For more information, refer to this Microsoft Web site: http://www.microsoft.com/systemcenter/operationsmanager/en/us/how-to-buy.aspx (http://www.microsoft.com/systemcenter/operationsmanager/en/us/how-to-buy.aspx)

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Operations Manager 2007 Service Pack 1 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Preinstallation instructions

Before you apply this hotfix on a computer that hosts the MOM 2005 agent and the Operations Manager 2007 SP1 agent, you must first remove those agents from the computer. Additionally, you must remove the Active Directory helper object by using the Add or Remove Programs item in Control Panel.

Installation instructions

You must apply this hotfix on each computer that hosts one of the following components or roles:

• Operations Manager Root Management Server
• Operations Manager Management Server
• Operations Manager agent that was manually installed

To apply the hotfix, follow these steps:

1. Copy the following file from the hotfix package to a local folder or to a shared folder:
   SystemCenterOperationsManager2007-SP1-KB956184-IA64-X64-ENU.msi
2. Run the file that you copied in step 1.
3. On the Select Installation Folder page of the installation wizard, you can specify a folder in which the hotfix will be installed. By default, this hotfix is installed in the following location:
   %ProgramFiles%\System Center 2007 Hotfix Utility\Q956184
4. Click Everyone.
5. Click Next two times.

When you do this, an updated Oomads.msi file is saved in the following folders:

• An x64 folder for x64 platforms
• An ia64 folder for Itanium platforms

You can opt to deploy an Operations Manager 2007 SP1 agent by using the Discovery Wizard or to manually install the Operations Manager 2007 agent and the Oomads.msi package.

To deploy an Operations Manager 2007 SP1 agent by using the Discovery Wizard, follow these steps:

1. Install Operations Manager 2007 SP1 and the latest Active Directory Management Pack if they are not installed yet.
2. On the computer that hosts Operations Manager 2007 Root Management Server or Operations Manager 2007 Management Server, locate the Oomads.msi file in the following folder:
   %ProgramFiles%\System Center Operations Manager 2007\AgentManagement\platform
   Note The platform placeholder represents the platform version of the Active Directory helper object.
3. Replace the x64 version and the IA-64 version of the Oomads.msi file with the Oomads.msi file that was saved in the Q956184 folder.
4. Run the Discovery Wizard, and deploy the agent to the monitored domain controllers.

To manually install an Operations Manager 2007 agent and the Oomads.msi package, follow these steps:

1. Copy the MOMAgent.msi file to each monitored domain controller from the Agent\platform folder on the Operations Manager 2007 installation media.
2. Copy the updated Oomads.msi file from the Q956184 folder to each monitored domain controller.
3. On each monitored domain controller, run the MOMAgent.msi file and the Oomads.msi file.
4. Verify that the Oomads.dll file is installed in the following folder:
   %ProgramFiles%\Common Files\Active Directory Management Pack Objects

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

System Center Operations Manager 2007 Service Pack 1 agent for IA-64 platform

System Center Operations Manager 2007 Service Pack 1 agent for x64 platform

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: