"Internet Explorer cannot display the webpage" error

If you’re successfully connected to the Internet but cannot view any webpages in Internet Explorer, use one of the following troubleshooting procedures, as appropriate for your operating system.

Troubleshooting

Windows 8

Delete your browser history

To delete the browsing history in Internet Explorer 10, follow these steps:

1. Start Internet Explorer from the desktop.
2. Press Alt to show the menu bar.
3. On the Tools menu, tap or click Internet options.
4. Under Browsing history, click Delete.
   
   
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5. Select all the applicable check boxes, and then tap or click Delete.
   
   
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6. Tap or click Exit, and then restart Internet Explorer.

Disable add-ons in Internet Explorer

Internet Explorer 10 is designed to provide an add-on free experience, and it plays HTML5 and many Adobe Flash Player videos without having to install a separate add-on. Add-ons and toolbars work only in Internet Explorer for the desktop. To view a page that requires add-ons in Internet Explorer, swipe down or right-click to bring up the Address bar, tap or click the Page tools button, and then tap or click View on the desktop.

You can view, enable, and disable the list of add-ons that can be used by Internet Explorer for the desktop. Add-ons that you can manage include browser helper objects, ActiveX controls, toolbar extensions, explorer bars, browser extensions, search providers, accelerators, and tracking protection settings.

To manage add-ons

1. Start Internet Explorer for the desktop.
2. On the Tools menu, tap or click Manage add-ons.
3. Under Show, tap or click All Add-ons, and then disable all of them by tapping or clicking each one, and then select Disable.
4. Tap or click Close.
5. Restart Internet Explorer and test it.

If you can successfully access the Internet, the issue involves an installed add-on. Re-enable each add-on one at a time, and test to determine which add-on is causing the issue.

Reset Internet Explorer

To reset Internet Explorer to the default settings, follow these steps:

1. Start Internet Explorer, and then on the Tools menu, click Internet Options.
2. Click the Advanced tab, and then click Reset.
   
   
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3. In the Internet Explorer Default Settings dialog box, click Reset.
4. In the Reset Internet Explorer Settings dialog box, click Reset.
   
   
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5. Click Close, and then click OK two times.
   
   
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6. Exit and then restart Internet Explorer. The changes take effect the next time that you start Internet Explorer.

Check whether a third-party service or program is conflicting with Internet Explorer

To determine whether a third-party program or service conflicts with Internet Explorer, follow these steps:

1. Tap or click the Search charm, type msconfig in the search box, and then tap or click the displayed System Configuration icon.
2. Tap or click the Services tab and select the Hide all Microsoft services check box, and then click Disable all.
3. Tap or click the Startup tab.
4. Tap or click Disable all in the bottom right corner, and then click OK.

You are prompted to restart your computer. After the restart, test Internet Explorer for an online connection. Depending on the result, go to the "The connection works" section or to the "The connection still does not work" section.

The connection works

If the connection works, a third-party service or program may be conflicting with Internet Explorer. To identify the conflicting service or program, follow these steps:

1. Tap or click the Search charm, type msconfig in the search box, and then tap or click the displayed System Configuration icon.
2. Tap or click the Services tab, and then select the Hide all Microsoft services check box.
3. Select half of the listed items, and then click OK.
4. Restart the computer, and then test Internet Explorer.
5. Repeat steps 1–4 until you identify the service that is conflicting with Internet Explorer. If you are not using the conflicting service, we recommend that you remove it, or configure the service so that it doesn't start when the computer starts.

If you can't find a service that is causing the issue, open System Configuration again, click the Startup tab, and repeat steps 3–5.

The connection still does not work

If the connection still does not work, re-enable all programs, and then go to the "Temporarily disabling the firewall" section. To re-enable all programs, follow these steps:

1. Tap or click the Search charm, type msconfig in the search box, and then tap or click the displayed System Configuration icon.
2. Tap or click the Services tab, and then enable all the programs.
3. Tap or click the Startup tab, enable all the programs, and then click OK.
4. Restart the computer.

Restore your PC to an earlier point in time

If you think that an app or driver that you recently installed has caused problems on your PC, you can restore it to an earlier point in time (a restore point). System Restore doesn’t change your personal files, but it might remove recently installed apps and drivers.

To restore your PC by using System Restore

1. Swipe in from the right edge of the screen, and then tap Search.
   (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) Enter "recovery" in the search box, tap or click Settings, and then tap or click Recovery.
2. Tap or click Open System Restore, and then follow the guidance.

Windows 7

Delete your browser history

Internet Explorer 8, Internet Explorer 9, or Internet Explorer 10

Follow the steps listed to delete the browsing history for Internet Explorer

1. Start Internet Explorer.
2. Press Alt to show the menu bar.
3. On the Tools menu, click Internet options.
4. Under Browsing history, click Delete.
   
   
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5. Select all the check boxes, and then tap or click Delete.
   
   
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6. Tap or click Exit, and then restart Internet Explorer.

Disable add-ons in Internet Explorer

Internet Explorer 10

Internet Explorer 10 is designed to provide an add-on free experience, and will play HTML5 and many Adobe Flash Player videos without needing to install a separate add-on. Add-ons and toolbars will only work in Internet Explorer for the desktop. To view a page that requires add-ons in Internet Explorer, swipe down or right-click to bring up the Address bar, tap or click the Page tools button, and then tap or click View on the desktop.

You can view, enable, and disable the list of add-ons that can be used by Internet Explorer for the desktop. Add-ons you can manage include browser helper objects, ActiveX controls, toolbar extensions, explorer bars, browser extensions, search providers, Accelerators, and Tracking Protection settings.

To manage add-ons

1. Open Internet Explorer for the desktop.
2. Tap or click the Tools button, and then tap or click Manage add-ons.
3. Under Show, tap or click All Add-ons, and then disable all of them by tapping or clicking each one, and then selecting Disable.
4. Tap or click Close.
5. Restart Internet Explorer and test.

If you can successfully access the internet then the issue is with an installed add-on. Re-enable each add-on one at a time and test to verify what add-on is causing the issue.

Internet Explorer 9

Several add-ons are pre-installed in Internet Explorer, but many come from the Internet. Add-ons usually require that you give your permission before they're installed on your computer. However, some might be installed without your knowledge. This can happen if the add-on was part of another program that you installed.

1. Open Internet Explorer.
2. Click the Tools button, and then click Manage add-ons.
3. Under Show, click All add-ons.
4. Click an add-on, and then click Disable.
5. Repeat step 4 for each add-on that you want to turn on or off. When you're finished, click Close.
6. Restart Internet Explorer.

Internet Explorer 8

Add-ons, also known as ActiveX controls, browser extensions, browser helper objects, or toolbars, can improve your experience on a website by providing multimedia or interactive content, such as animations. However, some add-ons can cause your computer to stop responding or display content that you don't want, such as pop-up ads.

If you suspect that browser add-ons are affecting your computer, you might want to disable all add-ons to see if that solves the problem.

To disable all add-ons temporarily

1. Click the Startbutton, and then click All Programs.
2. Click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).

To disable add-ons in Add-on Manager

1. Open Internet Explorer.
2. Click the Toolsbutton, and then click Manage add-ons.
3. Under Show, click All Add-ons.
4. Click the add-on you want to disable, and then click Disable.
5. Repeat step 4 for every add-on you want to disable. When you're finished, click Close.

Reset Internet Explorer

Internet Explorer 8, Internet Explorer 9, or Internet Explorer 10

To reset Internet Explorer settings to the default setting, follow these steps:

1. Start Internet Explorer, click Tools, and then click Internet Options.
2. Click the Advanced tab, and then click Reset.
   
   
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3. In the Internet Explorer Default Settings dialog box, click Reset.
4. In the Reset Internet Explorer Settings dialog box, click Reset.
   
   
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5. Click Close and then click OK two times.
   
   
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6. Exit and then restart Internet Explorer. The changes take effect the nest time that you open Internet Explorer.

Check whether a third-party service or program is conflicting with Internet Explorer

To determine whether a third-party program or service conflicts with Internet Explorer, follow these steps:

1. Click Start, type msconfig in the search box, and then click the displayed System Configuration icon.
2. Click the Services tab and check the box beside Hide all Microsoft services, and then click Disable all.
3. Next, click the Startup tab.
4. Click Disable all in the bottom right and then click OK.

You will be prompted to reboot your computer. After the reboot, test Internet Explorer for connection. Depending on the result, go to the "The connection works" section or to the "The connection still does not work" section.

The connection works

If the connection works, a third-party service or program may be conflicting with Internet Explorer. To identify the conflicting service or program, follow these steps:

1. Click Start, type msconfig in the Search programs and files box, and then click msconfig in the Programs list
2. Click the Services tab and check the box beside Hide all Microsoft services.
3. Select half of the listed items, and then click OK.
4. Restart the computer, and then test Internet Explorer.
5. Repeat steps 1 through 4 until you identify the service that is conflicting with Internet Explorer. If you are not using the conflicting service, we recommend that you remove it, or configure it so that it doesn't start when the computer starts.
   

If you cannot find a service that is causing the issue then open System Configuration again, click the Startup tab and repeat steps 3 thru 5.

The connection still does not work

If the connection still does not work, re-enable all programs, and then go to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:

1. Click Start, type msconfig in the Search programs and files box, and then click msconfig in the Programs list.
2. In the System Configuration dialog box, click the Services tab. Enable all items.
3. Click the Startup tab, enable all the programs, and then click OK.
4. Restart the computer.

Restore your PC to an earlier point in time

If you think an app or driver that you recently installed caused problems with your PC, you can restore it back to an earlier point in time, called a restore point. System Restore doesn’t change your personal files, but it might remove recently installed apps and drivers.

To restore your PC using System Restore

Open System Restore by clicking the Startbutton . In the search box, type System Restore, and then, in the list of results, click System Restore.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Windows Vista

Delete your browser history

Internet Explorer 8 or Internet Explorer 9

Follow the steps listed to delete the browsing history for Internet Explorer

1. Start Internet Explorer.
2. Press Alt to show the menu bar.
3. On the Tools menu, click Internet options.
4. Under Browsing history, click Delete.
   
   
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5. Select all the check boxes, and then tap or click Delete.
   
   
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6. Tap or click Exit, and then restart Internet Explorer.

Internet Explorer 7

1. Start Internet Explorer.
2. On the Tools menu, click Delete Browsing History.
3. Select the check box next to the following items:
   • Temporary Internet files
   • History
   • Form data
   • Cookies
4. Click Delete.
5. Exit and then restart Internet Explorer, and then try to access the webpage.

Disable add-ons in Internet Explorer

Internet Explorer 9

Several add-ons are pre-installed in Internet Explorer, but many come from the Internet. Add-ons usually require that you give your permission before they're installed on your computer. However, some might be installed without your knowledge. This can happen if the add-on was part of another program that you installed.

1. Open Internet Explorer.
2. Click the Tools button, and then click Manage add-ons.
3. Under Show, click All add-ons.
4. Click an add-on, and then click Disable.
5. Repeat step 4 for each add-on that you want to turn on or off. When you're finished, click Close.
6. Restart Internet Explorer.

Internet Explorer 8

Add-ons, also known as ActiveX controls, browser extensions, browser helper objects, or toolbars, can improve your experience on a website by providing multimedia or interactive content, such as animations. However, some add-ons can cause your computer to stop responding or display content that you don't want, such as pop-up ads.

If you suspect that browser add-ons are affecting your computer, you might want to disable all add-ons to see if that solves the problem.

To disable all add-ons temporarily

1. Click the Startbutton, and then click All Programs.
2. Click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).

To disable add-ons in Add-on Manager

1. Open Internet Explorer.
2. Click the Toolsbutton, and then click Manage add-ons.
3. Under Show, click All Add-ons.
4. Click the add-on you want to disable, and then click Disable.
5. Repeat step 4 for every add-on you want to disable. When you're finished, click Close.

Internet Explorer 7

Microsoft Internet Explorer add-ons are software components. When you visit a Web site, Internet Explorer add-ons may be downloaded automatically, or you may be prompted to download an add-on. For some add-ons, you might specifically visit a Web site to obtain the latest add-on for Internet Explorer. These components may be third-party ActiveX controls that extend browser functionality or that provide special user interface elements in Internet Explorer. You can control add-ons by using the Manage Add-ons feature.

1. Open Internet Explorer.
2. Click the Tools button, and then click Manage add-ons.
3. Click an add-on, and then click Disable.
4. Repeat step 4 for each add-on that you want to turn off. When you're finished, click Close.

Reset Internet Explorer

Internet Explorer8 or Internet Explorer 9

To reset Internet Explorer settings to the default setting, follow these steps:

1. Start Internet Explorer, click Tools, and then click Internet Options.
2. Click the Advanced tab, and then click Reset.
   
   
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3. In the Internet Explorer Default Settings dialog box, click Reset.
4. In the Reset Internet Explorer Settings dialog box, click Reset.
   
   
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5. Click Close and then click OK two times.
   
   
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6. Exit and then restart Internet Explorer. The changes take effect the nest time that you open Internet Explorer.

Internet Explorer 7

By resetting Internet Explorer settings, you return it to the state it was in when it was first installed on your computer. This is useful for troubleshooting problems that might be caused by settings that were changed after installation. When you restore Internet Explorer's default settings, some webpages that rely on previously stored cookies, form data, passwords, or previously installed browser add-ons might not work correctly. Resetting Internet Explorer to its default settings does not delete your favorites, feeds, and a few other personalized settings.

Reset Internet Explorer settings automatically

1. Click then Run Now button:
   
   
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   The Reset Internet Explorer settings troubleshooter may automatically fix the problem described in this article.
   This troubleshooter fixes many problems.learn more
   ()
   run now
   (http://go.microsoft.com/?linkid=9646978)
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2. In the File Download dialog box, click Run, and then follow the steps in the wizard.
3. In the Reset Internet Explorer Settings dialog box, click Reset.
4. When Internet Explorer finished applying default settings, click Close, and then click Close again.

To reset Internet Explorer settings manually

1. Close any Internet Explorer or Windows Explorer windows that are currently open.
2. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.
3. Click the Tools button, and then click Internet Options.
4. Click the Advanced tab, and then click Reset.
5. In the Reset Internet Explorer Settings dialog box, click Reset.
6. When Internet Explorer finishes applying default settings, click Close, click OK, and then click OK again.
7. Close Internet Explorer.
   
   Your changes will take effect the next time you open Internet Explorer.

Check whether a third-party service or program is conflicting with Internet Explorer

To determine whether a third-party program or service conflicts with Internet Explorer, follow these steps:

1. Click Start, type msconfig in the search box, and then click the displayed System Configuration icon.
2. Click the Services tab and check the box beside Hide all Microsoft services, and then click Disable all.
3. Next, click the Startup tab.
4. Click Disable all in the bottom right and then click OK.

You will be prompted to reboot your computer. After the reboot, test Internet Explorer for connection. Depending on the result, go to the "The connection works" section or to the "The connection still does not work" section.

The connection works

If the connection works, a third-party service or program may be conflicting with Internet Explorer. To identify the conflicting service or program, follow these steps:

1. Click Start, type msconfig in the Search programs and files box, and then click msconfig in the Programs list
2. Click the Services tab and check the box beside Hide all Microsoft services.
3. Select half of the listed items, and then click OK.
4. Restart the computer, and then test Internet Explorer.
5. Repeat steps 1 through 4 until you identify the service that is conflicting with Internet Explorer. If you are not using the conflicting service, we recommend that you remove it, or configure it so that it doesn't start when the computer starts.
   

If you cannot find a service that is causing the issue then open System Configuration again, click the Startup tab and repeat steps 3 thru 5.

The connection still does not work

If the connection still does not work, re-enable all programs, and then go to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:

1. Click Start, type msconfig in the Search programs and files box, and then click msconfig in the Programs list.
2. In the System Configuration dialog box, click the Services tab. Enable all items.
3. Click the Startup tab, enable all the programs, and then click OK.
4. Restart the computer.

Restore your PC to an earlier point in time

If you think an app or driver that you recently installed caused problems with your PC, you can restore it back to an earlier point in time, called a restore point. System Restore doesn’t change your personal files, but it might remove recently installed apps and drivers.

To restore your PC using System Restore

1. Click Start
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   , type system restore in the Start Search box, and then click System Restore in the Programs list.
   
   
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   If you are prompted for an administrator password or confirmation, type your password or click Continue.
2. In the System Restore dialog box, click Choose a different restore point, and then click Next.
3. In the list of restore points, click a restore point that was created before you began to experience the issue, and then click Next.
4. Click Finish.

Windows XP

Delete your browser history

Internet Explorer 8

Follow the steps listed to delete the browsing history for Internet Explorer

1. Start Internet Explorer.
2. Press Alt to show the menu bar.
3. On the Tools menu, click Internet options.
4. Under Browsing history, click Delete.
   
   
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5. Select all the check boxes, and then tap or click Delete.
   
   
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6. Tap or click Exit, and then restart Internet Explorer.

Internet Explorer 7

1. Start Internet Explorer.
2. On the Tools menu, click Delete Browsing History.
3. Select the check box next to the following items:
   • Temporary Internet files
   • History
   • Form data
   • Cookies
4. Click Delete.
5. Exit and then restart Internet Explorer, and then try to access the webpage.

Internet Explorer 6

1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. In the Temporary Internet Files section, click Delete files, and then select the Delete all offline content text box.
4. Click OK.
5. In the History section, click Clear history, and then click Yes.
6. Exit and then restart Internet Explorer, and then try to access the webpage.

Disable add-ons in Internet Explorer

Internet Explorer 8

Add-ons, also known as ActiveX controls, browser extensions, browser helper objects, or toolbars, can improve your experience on a website by providing multimedia or interactive content, such as animations. However, some add-ons can cause your computer to stop responding or display content that you don't want, such as pop-up ads.

If you suspect that browser add-ons are affecting your computer, you might want to disable all add-ons to see if that solves the problem.

To disable all add-ons temporarily

1. Click the Startbutton, and then click All Programs.
2. Click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).

To disable add-ons in Add-on Manager

1. Open Internet Explorer.
2. Click the Toolsbutton, and then click Manage add-ons.
3. Under Show, click All Add-ons.
4. Click the add-on you want to disable, and then click Disable.
5. Repeat step 4 for every add-on you want to disable. When you're finished, click Close.

Internet Explorer 7

Microsoft Internet Explorer add-ons are software components. When you visit a Web site, Internet Explorer add-ons may be downloaded automatically, or you may be prompted to download an add-on. For some add-ons, you might specifically visit a Web site to obtain the latest add-on for Internet Explorer. These components may be third-party ActiveX controls that extend browser functionality or that provide special user interface elements in Internet Explorer. You can control add-ons by using the Manage Add-ons feature.

1. Open Internet Explorer.
2. Click the Tools button, and then click Manage add-ons.
3. Click an add-on, and then click Disable.
4. Repeat step 4 for each add-on that you want to turn off. When you're finished, click Close.

Reset Internet Explorer

Internet Explorer 8

To reset Internet Explorer settings to the default setting, follow these steps:

1. Start Internet Explorer, click Tools, and then click Internet Options.
2. Click the Advanced tab, and then click Reset.
   
   
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3. In the Internet Explorer Default Settings dialog box, click Reset.
4. In the Reset Internet Explorer Settings dialog box, click Reset.
   
   
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5. Click Close and then click OK two times.
   
   
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6. Exit and then restart Internet Explorer. The changes take effect the next time that you open Internet Explorer.

Internet Explorer 7

By resetting Internet Explorer settings, you return it to the state it was in when it was first installed on your computer. This is useful for troubleshooting problems that might be caused by settings that were changed after installation. When you restore Internet Explorer's default settings, some webpages that rely on previously stored cookies, form data, passwords, or previously installed browser add-ons might not work correctly. Resetting Internet Explorer to its default settings does not delete your favorites, feeds, and a few other personalized settings.

Reset Internet Explorer settings automatically

1. Click the Run Now button:
   
   
   Collapse this imageExpand this image

   
   The Reset Internet Explorer settings troubleshooter may automatically fix the problem described in this article.
   This troubleshooter fixes many problems.learn more
   ()
   run now
   (http://go.microsoft.com/?linkid=9646978)
   Collapse this imageExpand this image

   
   
   
2. In the File Download dialog box, click Run, and then follow the steps in the wizard.
3. In the Reset Internet Explorer Settings dialog box, click Reset.
4. When Internet Explorer finished applying default settings, click Close, and then click Close again.

To reset Internet Explorer settings manually

1. Close any Internet Explorer or Windows Explorer windows that are currently open.
2. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.
3. Click the Tools button, and then click Internet Options.
4. Click the Advanced tab, and then click Reset.
5. In the Reset Internet Explorer Settings dialog box, click Reset.
6. When Internet Explorer finishes applying default settings, click Close, click OK, and then click OK again.
7. Close Internet Explorer.
   
   Your changes will take effect the next time you open Internet Explorer.

Check whether a third-party service or program is conflicting with Internet Explorer

To determine whether a third-party program or service conflicts with Internet Explorer, follow these steps:

1. Click Start, click Run, type msconfig, and then click OK.
2. Click the Services tab and check the box beside Hide all Microsoft services, and then click Disable all.
3. Next, click the Startup tab.
4. Click Disable all in the bottom right and then click OK.

You will be prompted to reboot your computer. After the reboot, test Internet Explorer for connection. Depending on the result, go to the "The connection works" section or to the "The connection still does not work" section.

The connection works

If the connection works, a third-party service or program may be conflicting with Internet Explorer. To identify the conflicting service or program, follow these steps:

1. Click Start, click Run, type msconfig, and then click OK.
2. Click the Services tab and check the box beside Hide all Microsoft services.
3. Select half of the listed items, and then click OK.
4. Restart the computer, and then test Internet Explorer.
5. Repeat steps 1 through 4 until you identify the service that is conflicting with Internet Explorer. If you are not using the conflicting service, we recommend that you remove it, or configure it so that it doesn't start when the computer starts.
   

If you cannot find a service that is causing the issue then open System Configuration again, click the Startup tab and repeat steps 3 thru 5.

The connection still does not work

If the connection still does not work, re-enable all programs, and then go to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:

1. Click Start, click Run, type msconfig, and then click OK.
2. In the System Configuration dialog box, click the Services tab. Enable all items.
3. Click the Startup tab, enable all the programs, and then click OK.
4. Restart the computer.

Restore your PC to an earlier point in time

If you think an app or driver that you recently installed caused problems with your PC, you can restore it back to an earlier point in time, called a restore point. System Restore doesn’t change your personal files, but it might remove recently installed apps and drivers.

To use System Restore to restore Windows XP to a previous state, follow these steps:

1. Log on to Windows as an administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
   
   
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3. On the Welcome to System Restore page, click to select the Restore my computer to an earlier time option, and then click Next.
   
   
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4. On the Select a Restore Point page, click the most recent system restore point in the On this list, click a restore point list, and then click Next.
   
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   Note A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
   
   
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5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
6. Log on to the computer as an administrator. Then, click OK on the System Restore Restoration Complete page.
   
   
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If you successfully restored your computer to a previous state and the computer runs as expected, you are finished.
If the procedure that corresponds to your operating system does not resolve your issue, go to Wired and wireless network problems. The guidance that's offered there will help you identify network connection issues and run automated troubleshooters to fix the issues.

After you click this link, verify that the steps that are provided correspond to your operating system. To do this, click the drop-down arrow, and then select your operating system.