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If you’re successfully connected to the Internet but cannot view any webpages in Internet Explorer, use one of the following troubleshooting procedures, as appropriate for your operating system.

Troubleshooting

Windows 8

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Disabling Enhanced Protected Mode
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Enhanced Protected Mode is a new feature in Internet Explorer 10. It works by extending the existing Protected Mode functionality to help prevent attackers from installing software, accessing personal information, accessing information from corporate Intranets, and from modifying system settings. To do this, Enhanced Protected Mode must reduce some of the capabilities available to Internet Explorer. These restrictions may cause issues with your browsing experience when using Internet Explorer. By disabling Enhance Protected Mode, your performance in Internet Explorer may improve but could leave you at risk for possible attacks.

How to disable Enhanced Protected Mode:

  1. Swipe in from the right edge of the screen, tap Start, and then type Internet options.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Start, and then type Internet options.)
  2. Tap or click Settings located under the search box to the right of the screen. Then, tap or click the Internet Options icon located under the search results.

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  3. In the Internet Options windows, tap or click the Advanced tab. Locate the check box Enable Enhanced Protected Mode*. Tap or click to uncheck the box.

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  4. Tap or click the Apply button, and then tap or click OK. Restart Internet Explorer and check to see if the issue is resolved.
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Delete your browser history
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To delete the browsing history in Internet Explorer 10, follow these steps:
  1. Start Internet Explorer from the desktop.
  2. Press Alt to show the menu bar.
  3. On the Tools menu, tap or click Internet options.
  4. Under Browsing history, click Delete. (The screen shot for this step is listed below).

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    The screen shot for this step


  5. Select all the applicable check boxes, and then tap or click Delete. (The screen shot for this step is listed below).

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    The screen shot for this step


  6. Tap or click Exit, and then restart Internet Explorer.
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Disable add-ons in Internet Explorer
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Internet Explorer 10 is designed to provide an add-on free experience, and it plays HTML5 and many Adobe Flash Player videos without having to install a separate add-on. Add-ons and toolbars work only in Internet Explorer for the desktop. To view a page that requires add-ons in Internet Explorer, swipe down or right-click to bring up the Address bar, tap or click the Page tools button, and then tap or click View on the desktop.

You can view, enable, and disable the list of add-ons that can be used by Internet Explorer for the desktop. Add-ons that you can manage include browser helper objects, ActiveX controls, toolbar extensions, explorer bars, browser extensions, search providers, accelerators, and tracking protection settings.

To manage add-ons
  1. Start Internet Explorer for the desktop.
  2. On the Tools menu, tap or click Manage add-ons.
  3. Under Show, tap or click All Add-ons, and then disable all of them by tapping or clicking each one, and then select Disable.
  4. Tap or click Close.
  5. Restart Internet Explorer and test it.
If you can successfully access the Internet, the issue involves an installed add-on. Re-enable each add-on one at a time, and test to determine which add-on is causing the issue.
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Check Proxy and DNS Settings 
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Proxy settings are used to tell Internet Explorer the network address of an intermediary server (known as a proxy server) that is used between the browser and the Internet on some networks. Changing proxy settings is something you usually only have to do if you are connecting to the Internet through a corporate network. By default, Internet Explorer automatically detects proxy settings. However, if this setting has been changed and you are not trying to connect to a corporate network, you may experience connection issues. To verify that Internet Explorer is automatically detecting your proxy settings, follow the steps below:


  1. Swipe in from the right edge of the screen, tap Start, and then type Internet options.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Start, and then type Internet options.)
  2. Tap or click the Connections tab, and then tap or click the LAN settings.

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  3. Tap or click Automatically detect settings and verify that there is check mark in the box beside it.

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  4.  Tap or click OK to close the windows. Restart Internet Explorer and verify the issue is resolved.
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Reset Internet Explorer
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To reset Internet Explorer to the default settings, follow these steps:
  1. Start Internet Explorer, and then on the Tools menu, click Internet Options.
  2. Click the Advanced tab, and then click Reset. (The screen shot for this step is listed below).

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    The screen shot for this step

  3. In the Internet Explorer Default Settings dialog box, click Reset.
  4. In the Reset Internet Explorer Settings dialog box, click Reset. (The screen shot for this step is listed below).

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    The screen shot for this step

  5. Click Close, and then click OK two times. (The screen shot for this step is listed below).

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    The screen shot for this step

  6. Exit and then restart Internet Explorer. The changes take effect the next time that you start Internet Explorer.
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Check whether a third-party service, program, or anti-virus is conflicting with Internet Explorer
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Some third party anti-virus programs may cause issues for Internet Explorer getting connected to the network. Remove any 3rd party anti-virus from your system per the instructions given by the developers of those programs. 

To determine whether a third-party program or service conflicts with Internet Explorer, follow these steps: 
  1. Tap or click the Search charm, type msconfig in the search box, and then tap or click the displayed System Configuration icon.
  2. Tap or click the Services tab and select the Hide all Microsoft services check box, and then click Disable all.
  3. Tap or click the Startup tab.
  4. Tap or click Disable all in the bottom right corner, and then click OK.
You are prompted to restart your computer. After the restart, test Internet Explorer for an online connection. Depending on the result, go to the "The connection works" section or to the "The connection still does not work" section.
The connection works
If the connection works, a third-party service or program may be conflicting with Internet Explorer. To identify the conflicting service or program, follow these steps:

  1. Tap or click the Search charm, type msconfig in the search box, and then tap or click the displayed System Configuration icon.
  2. Tap or click the Services tab, and then select the Hide all Microsoft services check box.
  3. Select half of the listed items, and then click OK.
  4. Restart the computer, and then test Internet Explorer.
  5. Repeat steps 1–4 until you identify the service that is conflicting with Internet Explorer. If you are not using the conflicting service, we recommend that you remove it, or configure the service so that it doesn't start when the computer starts.
If you can't find a service that is causing the issue, open System Configuration again, click the Startup tab, and repeat steps 3–5.
The connection still does not work
If the connection still does not work, re-enable all programs, and then go to the "Temporarily disabling the firewall" section. To re-enable all programs, follow these steps:
  1. Tap or click the Search charm, type msconfig in the search box, and then tap or click the displayed System Configuration icon.
  2. Tap or click the Services tab, and then enable all the programs.
  3. Tap or click the Startup tab, enable all the programs, and then click OK.
  4. Restart the computer.
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Updating older drivers and editing registry key TabProcGrowth 
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Checking Windows Updates for drivers
Even if you already receive automatic updates, you can manually check for and install updated drivers in optional updates. Windows Update doesn't install optional updates automatically, but we notify you when there are some available, and then let you choose whether or not to install them. To check Windows Update for drivers
  1. Open Windows Update in Control Panel by swiping in from the right edge of the screen, tapping Search(or, if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Windows Updatein the search box, tapping or clicking Settings, and then tapping or clicking Install optional updates.
  2. Tap or click Check for updates, and then wait while Windows looks for the latest updates for your PC.
  3. If updates are found, tap or click Install updates.

    Read and accept the license terms, and then tap or click Finish if the update requires it.
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    Administrator permission required
     You might be asked for an admin password or to confirm your choice.
Editing the TabProcGrowth key
Improve Internet Explorer performance by enabling the TabProcGrowth key.

  1. Open Registry Editer by swiping in from the right edge of the screen, tapping Search (or, if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering regedit in the search box, and then tapping or clicking regedit.exe in the search results.

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  2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main. No need to click on the dropdown for Main. The key we are looking for is located there. Tap or click on Main.
  3. Locate the key named TabProcGrowth. Right click the key and tap or click Modify.
  4. The key value will be listed. If the key value is 1, do not change it. If the value is 0, change it to 1, and then click OK.
  5. Reboot your system.
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Restore or refresh your PC
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To restore your PC by using System Restore

If you think that an app or driver that you recently installed has caused problems on your PC, you can restore it to an earlier point in time (a restore point). System Restore doesn’t change your personal files, but it might remove recently installed apps and drivers. 
  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) Enter "recovery" in the search box, tap or click Settings, and then tap or click Recovery.
  2. Tap or click Open System Restore, and then follow the guidance.

To refresh your PC

Refreshing your PC reinstalls Windows and keeps your personal files, settings, and the apps that came with your PC and apps that you installed from Windows Store. 
  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
  2. Under PC settings, tap or click General.
  3. Under Refresh your PC without affecting your files, tap or click Get started.
  4. Follow the instructions on the screen.
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Windows 7

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Delete your browser history
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Internet Explorer 8, Internet Explorer 9, or Internet Explorer 10
Follow the steps listed to delete the browsing history for Internet Explorer
  1. Start Internet Explorer.
  2. Press Alt to show the menu bar.
  3. On the Tools menu, click Internet options.
  4. Under Browsing history, click Delete. (The screen shot for this step is listed below).

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    The screen shot for this step


  5. Select all the check boxes, and then tap or click Delete. (The screen shot for this step is listed below).

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    The screen shot for this step


  6. Tap or click Exit, and then restart Internet Explorer.
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Disable add-ons in Internet Explorer
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Internet Explorer 10
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Internet Explorer 10 is designed to provide an add-on free experience, and will play HTML5 and many Adobe Flash Player videos without needing to install a separate add-on. Add-ons and toolbars will only work in Internet Explorer for the desktop. To view a page that requires add-ons in Internet Explorer, swipe down or right-click to bring up the Address bar, tap or click the Page tools button, and then tap or click View on the desktop.

You can view, enable, and disable the list of add-ons that can be used by Internet Explorer for the desktop. Add-ons you can manage include browser helper objects, ActiveX controls, toolbar extensions, explorer bars, browser extensions, search providers, Accelerators, and Tracking Protection settings.

To manage add-ons

  1. Open Internet Explorer for the desktop.
  2. Tap or click the Tools button, and then tap or click Manage add-ons.
  3. Under Show, tap or click All Add-ons, and then disable all of them by tapping or clicking each one, and then selecting Disable.
  4. Tap or click Close.
  5. Restart Internet Explorer and test.
If you can successfully access the internet then the issue is with an installed add-on. Re-enable each add-on one at a time and test to verify what add-on is causing the issue.
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Internet Explorer 9
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Several add-ons are pre-installed in Internet Explorer, but many come from the Internet. Add-ons usually require that you give your permission before they're installed on your computer. However, some might be installed without your knowledge. This can happen if the add-on was part of another program that you installed.

  1. Open Internet Explorer.
  2. Click the Tools button, and then click Manage add-ons.
  3. Under Show, click All add-ons.
  4. Click an add-on, and then click Disable.
  5. Repeat step 4 for each add-on that you want to turn on or off. When you're finished, click Close.
  6. Restart Internet Explorer.
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Internet Explorer 8
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Add-ons, also known as ActiveX controls, browser extensions, browser helper objects, or toolbars, can improve your experience on a website by providing multimedia or interactive content, such as animations. However, some add-ons can cause your computer to stop responding or display content that you don't want, such as pop-up ads.

If you suspect that browser add-ons are affecting your computer, you might want to disable all add-ons to see if that solves the problem.

To disable all add-ons temporarily

  1. Click the Startbutton, and then click All Programs.
  2. Click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).
To disable add-ons in Add-on Manager
  1. Open Internet Explorer.
  2. Click the Toolsbutton, and then click Manage add-ons.
  3. Under Show, click All Add-ons.
  4. Click the add-on you want to disable, and then click Disable.
  5. Repeat step 4 for every add-on you want to disable. When you're finished, click Close.
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Reset Internet Explorer
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Internet Explorer 8, Internet Explorer 9, or Internet Explorer 10
To reset Internet Explorer settings to the default setting, follow these steps:
  1. Start Internet Explorer, click Tools, and then click Internet Options.
  2. Click the Advanced tab, and then click Reset. (The screen shot for this step is listed below).

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    The screen shot for this step

  3. In the Internet Explorer Default Settings dialog box, click Reset.
  4. In the Reset Internet Explorer Settings dialog box, click Reset. (The screen shot for this step is listed below).

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    The screen shot for this step

  5. Click Close and then click OK two times. (The screen shot for this step is listed below).

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    The screen shot for this step

  6. Exit and then restart Internet Explorer. The changes take effect the next time that you open Internet Explorer.
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Check whether a third-party service or program is conflicting with Internet Explorer
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To determine whether a third-party program or service conflicts with Internet Explorer, follow these steps:
  1. Click Start, type msconfig in the search box, and then click the displayed System Configuration icon.
  2. Click the Services tab and check the box beside Hide all Microsoft services, and then click Disable all.
  3. Next, click the Startup tab.
  4. Click Disable all in the bottom right and then click OK.
You will be prompted to reboot your computer. After the reboot, test Internet Explorer for connection. Depending on the result, go to the "The connection works" section or to the "The connection still does not work" section.

The connection works
If the connection works, a third-party service or program may be conflicting with Internet Explorer. To identify the conflicting service or program, follow these steps:

  1. Click Start, type msconfig in the Search programs and files box, and then click msconfig in the Programs list
  2. Click the Services tab and check the box beside Hide all Microsoft services.
  3. Select half of the listed items, and then click OK.
  4. Restart the computer, and then test Internet Explorer.
  5. Repeat steps 1 through 4 until you identify the service that is conflicting with Internet Explorer. If you are not using the conflicting service, we recommend that you remove it, or configure it so that it doesn't start when the computer starts.
If you cannot find a service that is causing the issue then open System Configuration again, click the Startup tab and repeat steps 3 thru 5.

The connection still does not work
If the connection still does not work, re-enable all programs, and then go to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:
  1. Click Start, type msconfig in the Search programs and files box, and then click msconfig in the Programs list.
  2. In the System Configuration dialog box, click the Services tab. Enable all items.
  3. Click the Startup tab, enable all the programs, and then click OK.
  4. Restart the computer.
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Restore your PC to an earlier point in time
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If you think an app or driver that you recently installed caused problems with your PC, you can restore it back to an earlier point in time, called a restore point. System Restore doesn’t change your personal files, but it might remove recently installed apps and drivers.

To restore your PC using System Restore

Open System Restore by clicking the Startbutton
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Picture of the Start button
. In the search box, type System Restore, and then, in the list of results, click System Restore.‌
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Administrator permission required
If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
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Windows Vista

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Delete your browser history
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Internet Explorer 8 or Internet Explorer 9
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Follow the steps listed to delete the browsing history for Internet Explorer
  1. Start Internet Explorer.
  2. Press Alt to show the menu bar.
  3. On the Tools menu, click Internet options.
  4. Under Browsing history, click Delete. (The screen shot for this step is listed below).

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    The screen shot for this step


  5. Select all the check boxes, and then tap or click Delete. (The screen shot for this step is listed below).

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    The screen shot for this step


  6. Tap or click Exit, and then restart Internet Explorer.
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Internet Explorer 7
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  1. Start Internet Explorer.
  2. On the Tools menu, click Delete Browsing History.
  3. Select the check box next to the following items:
    • Temporary Internet files
    • History
    • Form data
    • Cookies
  4. Click Delete.
  5. Exit and then restart Internet Explorer, and then try to access the webpage.
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Disable add-ons in Internet Explorer
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Internet Explorer 9
Several add-ons are pre-installed in Internet Explorer, but many come from the Internet. Add-ons usually require that you give your permission before they're installed on your computer. However, some might be installed without your knowledge. This can happen if the add-on was part of another program that you installed.
  1. Open Internet Explorer.
  2. Click the Tools button, and then click Manage add-ons.
  3. Under Show, click All add-ons.
  4. Click an add-on, and then click Disable.
  5. Repeat step 4 for each add-on that you want to turn on or off. When you're finished, click Close.
  6. Restart Internet Explorer.
Internet Explorer 8
Add-ons, also known as ActiveX controls, browser extensions, browser helper objects, or toolbars, can improve your experience on a website by providing multimedia or interactive content, such as animations. However, some add-ons can cause your computer to stop responding or display content that you don't want, such as pop-up ads.

If you suspect that browser add-ons are affecting your computer, you might want to disable all add-ons to see if that solves the problem.

To disable all add-ons temporarily

  1. Click the Startbutton, and then click All Programs.
  2. Click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).
To disable add-ons in Add-on Manager
  1. Open Internet Explorer.
  2. Click the Toolsbutton, and then click Manage add-ons.
  3. Under Show, click All Add-ons.
  4. Click the add-on you want to disable, and then click Disable.
  5. Repeat step 4 for every add-on you want to disable. When you're finished, click Close.
Internet Explorer 7
Microsoft Internet Explorer add-ons are software components. When you visit a Web site, Internet Explorer add-ons may be downloaded automatically, or you may be prompted to download an add-on. For some add-ons, you might specifically visit a Web site to obtain the latest add-on for Internet Explorer. These components may be third-party ActiveX controls that extend browser functionality or that provide special user interface elements in Internet Explorer. You can control add-ons by using the Manage Add-ons feature.
  1. Open Internet Explorer.
  2. Click the Tools button, and then click Manage add-ons.
  3. Click an add-on, and then click Disable.
  4. Repeat step 4 for each add-on that you want to turn off. When you're finished, click Close.
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Reset Internet Explorer
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Internet Explorer8 or Internet Explorer 9
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To reset Internet Explorer settings to the default setting, follow these steps:
  1. Start Internet Explorer, click Tools, and then click Internet Options.
  2. Click the Advanced tab, and then click Reset. (The screen shot for this step is listed below).

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    The screen shot for this step

  3. In the Internet Explorer Default Settings dialog box, click Reset.
  4. In the Reset Internet Explorer Settings dialog box, click Reset. (The screen shot for this step is listed below).

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    The screen shot for this step

  5. Click Close and then click OK two times. (The screen shot for this step is listed below).

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    The screen shot for this step

  6. Exit and then restart Internet Explorer. The changes take effect the next time that you open Internet Explorer.
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Internet Explorer 7
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By resetting Internet Explorer settings, you return it to the state it was in when it was first installed on your computer. This is useful for troubleshooting problems that might be caused by settings that were changed after installation. When you restore Internet Explorer's default settings, some webpages that rely on previously stored cookies, form data, passwords, or previously installed browser add-ons might not work correctly. Resetting Internet Explorer to its default settings does not delete your favorites, feeds, and a few other personalized settings.

Reset Internet Explorer settings automatically
  1. Click the Run Now button:

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    The Reset Internet Explorer settings troubleshooter may automatically fix the problem described in this article.
    This troubleshooter fixes many problems.learn morerun now
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  2. In the File Download dialog box, click Run, and then follow the steps in the wizard.
  3. In the Reset Internet Explorer Settings dialog box, click Reset.
  4. When Internet Explorer finished applying default settings, click Close, and then click Close again.
To reset Internet Explorer settings manually

  1. Close any Internet Explorer or Windows Explorer windows that are currently open.
  2. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.
  3. Click the Tools button, and then click Internet Options.
  4. Click the Advanced tab, and then click Reset.
  5. In the Reset Internet Explorer Settings dialog box, click Reset.
  6. When Internet Explorer finishes applying default settings, click Close, click OK, and then click OK again.
  7. Close Internet Explorer.

    Your changes will take effect the next time you open Internet Explorer.
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Check whether a third-party service or program is conflicting with Internet Explorer
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To determine whether a third-party program or service conflicts with Internet Explorer, follow these steps:
  1. Click Start, type msconfig in the search box, and then click the displayed System Configuration icon.
  2. Click the Services tab and check the box beside Hide all Microsoft services, and then click Disable all.
  3. Next, click the Startup tab.
  4. Click Disable all in the bottom right and then click OK.
You will be prompted to reboot your computer. After the reboot, test Internet Explorer for connection. Depending on the result, go to the "The connection works" section or to the "The connection still does not work" section.
The connection works
If the connection works, a third-party service or program may be conflicting with Internet Explorer. To identify the conflicting service or program, follow these steps:

  1. Click Start, type msconfig in the Search programs and files box, and then click msconfig in the Programs list
  2. Click the Services tab and check the box beside Hide all Microsoft services.
  3. Select half of the listed items, and then click OK.
  4. Restart the computer, and then test Internet Explorer.
  5. Repeat steps 1 through 4 until you identify the service that is conflicting with Internet Explorer. If you are not using the conflicting service, we recommend that you remove it, or configure it so that it doesn't start when the computer starts.
If you cannot find a service that is causing the issue then open System Configuration again, click the Startup tab and repeat steps 3 thru 5.


The connection still does not work
If the connection still does not work, re-enable all programs, and then go to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:
  1. Click Start, type msconfig in the Search programs and files box, and then click msconfig in the Programs list.
  2. In the System Configuration dialog box, click the Services tab. Enable all items.
  3. Click the Startup tab, enable all the programs, and then click OK.
  4. Restart the computer.
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Restore your PC to an earlier point in time
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If you think an app or driver that you recently installed caused problems with your PC, you can restore it back to an earlier point in time, called a restore point. System Restore doesn’t change your personal files, but it might remove recently installed apps and drivers.

To restore your PC using System Restore

  1. Click Start
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    Start button
    , type system restore in the Start Search box, and then click System Restore in the Programs list.

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     User Account Control permission
    If you are prompted for an administrator password or confirmation, type your password or click Continue.
  2. In the System Restore dialog box, click Choose a different restore point, and then click Next.
  3. In the list of restore points, click a restore point that was created before you began to experience the issue, and then click Next.
  4. Click Finish.
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Windows XP

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Delete your browser history
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Internet Explorer 8
Follow the steps listed to delete the browsing history for Internet Explorer
  1. Start Internet Explorer.
  2. Press Alt to show the menu bar.
  3. On the Tools menu, click Internet options.
  4. Under Browsing history, click Delete. (The screen shot for this step is listed below).

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    The screen shot for this step


  5. Select all the check boxes, and then tap or click Delete. (The screen shot for this step is listed below).

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    The screen shot for this step


  6. Tap or click Exit, and then restart Internet Explorer.
Internet Explorer 7
  1. Start Internet Explorer.
  2. On the Tools menu, click Delete Browsing History.
  3. Select the check box next to the following items:
    • Temporary Internet files
    • History
    • Form data
    • Cookies
  4. Click Delete.
  5. Exit and then restart Internet Explorer, and then try to access the webpage.
Internet Explorer 6
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. In the Temporary Internet Files section, click Delete files, and then select the Delete all offline content text box.
  4. Click OK.
  5. In the History section, click Clear history, and then click Yes.
  6. Exit and then restart Internet Explorer, and then try to access the webpage.
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Disable add-ons in Internet Explorer
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Internet Explorer 8
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Add-ons, also known as ActiveX controls, browser extensions, browser helper objects, or toolbars, can improve your experience on a website by providing multimedia or interactive content, such as animations. However, some add-ons can cause your computer to stop responding or display content that you don't want, such as pop-up ads.

If you suspect that browser add-ons are affecting your computer, you might want to disable all add-ons to see if that solves the problem.

To disable all add-ons temporarily

  1. Click the Startbutton, and then click All Programs.
  2. Click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).
To disable add-ons in Add-on Manager
  1. Open Internet Explorer.
  2. Click the Toolsbutton, and then click Manage add-ons.
  3. Under Show, click All Add-ons.
  4. Click the add-on you want to disable, and then click Disable.
  5. Repeat step 4 for every add-on you want to disable. When you're finished, click Close.
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Internet Explorer 7
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Microsoft Internet Explorer add-ons are software components. When you visit a Web site, Internet Explorer add-ons may be downloaded automatically, or you may be prompted to download an add-on. For some add-ons, you might specifically visit a Web site to obtain the latest add-on for Internet Explorer. These components may be third-party ActiveX controls that extend browser functionality or that provide special user interface elements in Internet Explorer. You can control add-ons by using the Manage Add-ons feature.
  1. Open Internet Explorer.
  2. Click the Tools button, and then click Manage add-ons.
  3. Click an add-on, and then click Disable.
  4. Repeat step 4 for each add-on that you want to turn off. When you're finished, click Close.
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Reset Internet Explorer
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Internet Explorer 8
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To reset Internet Explorer settings to the default setting, follow these steps:
  1. Start Internet Explorer, click Tools, and then click Internet Options.
  2. Click the Advanced tab, and then click Reset. (The screen shot for this step is listed below).

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    The screen shot for this step

  3. In the Internet Explorer Default Settings dialog box, click Reset.
  4. In the Reset Internet Explorer Settings dialog box, click Reset. (The screen shot for this step is listed below).

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    The screen shot for this step

  5. Click Close and then click OK two times. (The screen shot for this step is listed below).

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    The screen shot for this step

  6. Exit and then restart Internet Explorer. The changes take effect the next time that you open Internet Explorer.
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Internet Explorer 7
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By resetting Internet Explorer settings, you return it to the state it was in when it was first installed on your computer. This is useful for troubleshooting problems that might be caused by settings that were changed after installation. When you restore Internet Explorer's default settings, some webpages that rely on previously stored cookies, form data, passwords, or previously installed browser add-ons might not work correctly. Resetting Internet Explorer to its default settings does not delete your favorites, feeds, and a few other personalized settings.

Reset Internet Explorer settings automatically
  1. Click the Run Now button:

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    The Reset Internet Explorer settings troubleshooter may automatically fix the problem described in this article.
    This troubleshooter fixes many problems.learn morerun now
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  2. In the File Download dialog box, click Run, and then follow the steps in the wizard.
  3. In the Reset Internet Explorer Settings dialog box, click Reset.
  4. When Internet Explorer finished applying default settings, click Close, and then click Close again.
To reset Internet Explorer settings manually

  1. Close any Internet Explorer or Windows Explorer windows that are currently open.
  2. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.
  3. Click the Tools button, and then click Internet Options.
  4. Click the Advanced tab, and then click Reset.
  5. In the Reset Internet Explorer Settings dialog box, click Reset.
  6. When Internet Explorer finishes applying default settings, click Close, click OK, and then click OK again.
  7. Close Internet Explorer.

    Your changes will take effect the next time you open Internet Explorer.
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Check whether a third-party service or program is conflicting with Internet Explorer
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To determine whether a third-party program or service conflicts with Internet Explorer, follow these steps:
  1. Click Start, click Run, type msconfig, and then click OK.
  2. Click the Services tab and check the box beside Hide all Microsoft services, and then click Disable all.
  3. Next, click the Startup tab.
  4. Click Disable all in the bottom right and then click OK.
You will be prompted to reboot your computer. After the reboot, test Internet Explorer for connection. Depending on the result, go to the "The connection works" section or to the "The connection still does not work" section.
The connection works
If the connection works, a third-party service or program may be conflicting with Internet Explorer. To identify the conflicting service or program, follow these steps:

  1. Click Start, click Run, type msconfig, and then click OK.
  2. Click the Services tab and check the box beside Hide all Microsoft services.
  3. Select half of the listed items, and then click OK.
  4. Restart the computer, and then test Internet Explorer.
  5. Repeat steps 1 through 4 until you identify the service that is conflicting with Internet Explorer. If you are not using the conflicting service, we recommend that you remove it, or configure it so that it doesn't start when the computer starts.
If you cannot find a service that is causing the issue then open System Configuration again, click the Startup tab and repeat steps 3 thru 5.


The connection still does not work
If the connection still does not work, re-enable all programs, and then go to the Temporarily disabling the firewall section. To re-enable all programs, follow these steps:
  1. Click Start, click Run, type msconfig, and then click OK.
  2. In the System Configuration dialog box, click the Services tab. Enable all items.
  3. Click the Startup tab, enable all the programs, and then click OK.
  4. Restart the computer.
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Restore your PC to an earlier point in time
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If you think an app or driver that you recently installed caused problems with your PC, you can restore it back to an earlier point in time, called a restore point. System Restore doesn’t change your personal files, but it might remove recently installed apps and drivers.

To use System Restore to restore Windows XP to a previous state, follow these steps:
  1. Log on to Windows as an administrator.
  2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. (The screen shot for this step is listed below).

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    The screen shot for this step

  3. On the Welcome to System Restore page, click to select the Restore my computer to an earlier time option, and then click Next. (The screen shot for this step is listed below).

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    The screen shot for this step

  4. On the Select a Restore Point page, click the most recent system restore point in the On this list, click a restore point list, and then click Next.
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    Note A System Restore message may appear that lists configuration changes that System Restore will make. Click OK. (The screen shot for this step is listed below).

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    The screen shot for this step

  5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
  6. Log on to the computer as an administrator. Then, click OK on the System Restore Restoration Complete page. (The screen shot for this step is listed below).

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    The screen shot for this step

If you successfully restored your computer to a previous state and the computer runs as expected, you are finished.
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If the procedure that corresponds to your operating system does not resolve your issue, go to Wired and wireless network problems. The guidance that's offered there will help you identify network connection issues and run automated troubleshooters to fix the issues.

After you click this link, verify that the steps that are provided correspond to your operating system. To do this, click the drop-down arrow, and then select your operating system. (The screen shot for this step is listed below).

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The screen shot for this step

Properties

Article ID: 956196 - Last Review: October 15, 2013 - Revision: 34.1
Applies to
  • Internet Explorer 10
  • Windows Internet Explorer 9
  • Windows Internet Explorer 8
  • Windows Internet Explorer 7
  • Microsoft Internet Explorer 6.0
Keywords: 
kbfixme kbmatsfixme kbexpertiseadvanced kbceip kbtshoot kbexpertisebeginner kbcip kbvideocontent KB956196

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