Corrupted characters appear in the Subject field or in the Location field of a recurring calendar item after a user adds DBCS characters to a field in a meeting occurrence by using an Outlook 2002 client

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Article ID: 956205 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A user who is using a Microsoft Office Outlook 2002 client creates a recurring calendar item.
  • The user changes the Subject field or the Location field of a meeting occurence so that it now includes DBCS characters.
  • Another user uses a Microsoft Office Outlook 2007 client to view this user's Free/Busy information by using the Group Schedule view.
In this scenario, corrupted characters appear in the Subject field or in the Location field of the calendar item that was changed.

CAUSE

This issue occurs because Exchange Server 2007 expects ASCII characters in the Subject field and in the Location field in this scenario.

RESOLUTION

To resolve this problem, install Update Rollup 7 for Exchange 2007 Service Pack 1.

For more information about Update Rollup 7 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 7 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

MORE INFORMATION

You can use Group Schedule in Outlook 2007 clients to view a group of users' Free/Busy time information. By default, you can view the Subject field and the Location field of a calendar item if the Default permission level is set to Free/Busy time, subject, location in the calendar.

For more information about how to create, view, or delete a group schedule, visit the following Microsoft Web site:
http://office.microsoft.com/en-us/outlook/HP012303431033.aspx

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 956205 - Last Review: March 18, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbsurveynew kbhotfixrollup kbqfe kbexpertiseadvanced KB956205

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