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Error message when you try to edit a weekly working schedule for a user or for equipment in Microsoft Dynamics CRM 4.0: "An error has occurred and you should contact your administrator"

Article ID: 956283 - View products that this article applies to.

SYMPTOMS

When you try to edit a weekly working schedule for a user or for equipment in Microsoft Dynamics CRM 4.0, you receive the following error message:

An error has occurred and you should contact your administrator.

This problem occurs if the following conditions are true:

You select the From mm/dd/yyyy onward option in the Edit Weekly Schedule dialog box for a selected schedule.
The first day for the weekly working schedule has a different one day schedule, a business closure, or a time off listed for the user.

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This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256

(http://support.microsoft.com/kb/949256/ )

Microsoft Dynamics CRM 4.0 updates and hotfixes

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/LN/ )

Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283

(http://support.microsoft.com/kb/887283/ )

Microsoft Business Solutions CRM software hotfix and update package naming standards

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