Error message when you install the Inventory Tool for Dell Update (ITDU) on an SMS 2003 site server after July 1, 2008: "The Sync task failed to download content from source location"

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Article ID: 956307 - View products that this article applies to.
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SYMPTOMS

When you install the Inventory Tool for Dell Update (ITDU) on a Microsoft Systems Management Server (SMS) 2003 site server after July 1, 2008, you may receive the following error message:
Setup Wizard for Microsoft SMS 2003 Inventory Tool for Dell Updates. The Sync task failed to download content from source location. (Error code: 0x80040100)
In the %temp%\PatchDownloader.log file, you will find log information similar to the following:
Download Ftp://ftp.dell.com/catalog/catalog.cab to C:\DOCUME~1\<username>\LOCALS~1\Temp\catalog.cab returns 0 Authentication of file C:\DOCUME~1\<user name>\LOCALS~1\Temp\catalog.cab failed, error 0x800b0004 ERROR: Failed to download the component 'catalog.cab' ERROR: Compatibility Check Failed

CAUSE

The certificate that is used in the ITDU expired in July of 2008. The hash for this certificate is hardcoded. Therefore, the installation process fails after this certificate has expired.

RESOLUTION

To resolve the problem, install the updated release of the Systems Management Server 2003 Inventory Tool for Dell Updates. The following file is available for download from the Microsoft Download Center:
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

With the introduction of the SMS 2003 Inventory Tool for Dell Updates, managing hardware updates has become a key feature of Systems Management Server (SMS) 2003. As you design and implement a holistic methodology to manage software updates, you can also plan for hardware updates. Therefore, both functions are combined into a single update management process. Planning for hardware updates includes identifying categories of hardware updates. These categories are based on the kind of fix, the kind of updated feature, or the kind of product improvement that applies to your environment. When you plan for consolidation, it is important to select the appropriate hardware updates. This maintains a stable and reliable environment.

The SMS 2003 Inventory Tool for Dell Updates (ITDU) updates Dell servers that have the latest Dell BIOS, Dell firmware, and Dell drivers available. This tool uses the existing software update management feature of SMS 2003 Service Pack 1 (SP1) to help automate the update process for your Dell system. Additionally, you must limit the number and scope of the Dell Update packages to transport them over the network.

You can use the SMS 2003 Inventory Tool for Dell Updates to more effectively update your Dell server hardware components and to increase the overall performance levels at which your Dell servers operate. For example, each Dell Component Update that is configured contains pertinent information about the different kinds of available hardware updates (BIOS, drivers, and firmware) and about the Dell server models requiring the updates.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 956307 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Systems Management Server 2003
Keywords: 
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