Article ID: 956445 - Last Review: January 20, 2012 - Revision: 2.2

A record remains in the Microsoft Dynamics CRM database after you delete the record in the Microsoft Dynamics CRM 4.0 Web client

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SYMPTOMS

After you delete a record in the Microsoft Dynamics CRM 4.0 Web client, the record remains in the Microsoft Dynamics CRM database. If you view the deleted record in the Microsoft Dynamics CRM database, you see that the record has a DeletionState code value of 2.

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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256 (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Dynamics CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283 (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

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