The e-mail notifications may contain garbled subject lines if you enable the "Generate subject line with no encoding" option in System Center Operations Manager 2007 Service Pack 1

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Article ID: 956446 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You enable e-mail notification in a Microsoft System Center Operations Manager 2007 Service Pack 1 environment.
  • In the e-mail notification options, you enable the Generate subject line with no encoding (use if notification e-mails contain malformed subject lines) option.
In this scenario, the e-mail notifications that Operations Manager 2007 sends may contain garbled subject lines.

CAUSE

This issue occurs because the e-mail subject lines are encoded into UTF-8 when the Generate subject line with no encoding (use if notification e-mails contain malformed subject lines) option is enabled.

RESOLUTION

Update Information

This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
971541 Description of System Center Operations Manager 2007 Service Pack 1

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Installation instructions

You must apply this hotfix on the computer that hosts the Operations Manager Root Management Server role. To do this, copy the following file to a local folder or to a shared folder, and then run the file:
SystemCenterOperationsManager2007-SP1-KB956446-X86-X64-ENU.MSI
Note You can run this file either in Windows Explorer or at a command prompt.

Prerequisites

To apply this hotfix, you must have System Center Operations Manager 2007 Service Pack 1 installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007 Service Pack 1, x86-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.enterprisemanagement.healthservice.modules.notification.dll6.0.6278.39132,15213-08-200814:50x86
System Center Operations Manager 2007 Service Pack 1, x64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.enterprisemanagement.healthservice.modules.notification.dll6.0.6278.39132,15213-08-200814:51x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

MORE INFORMATION

In System Center Operations Manager 2007 Service Pack 1, you can enable an option to override the text encoding for the subject lines of e-mail notifications. This behavior was introduced because some messaging clients cannot display Unicode characters correctly. When the encoding override option is enabled, Operations Manager 2007 should remove any encoding marks from the subject lines.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

MORE INFORMATION

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
971410 List of issues that are fixed in System Center Operations Manager 2007 R2

Properties

Article ID: 956446 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007 Service Pack 1, when used with:
    • Microsoft System Center Operations Manager 2007
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB956446

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