Article ID: 956521 - Last Review: January 20, 2012 - Revision: 2.2

Changes are not reflected if you reschedule a service activity by using the "Reschedule" button in Microsoft Dynamics CRM 4.0

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SYMPTOMS

You reschedule a service activity by clicking the Reschedule button in Microsoft Dynamics CRM 4.0. Then, you perform steps in the Rescheduling Wizard. However, when you browse back to the service calendar, no changes are reflected in the service calendar. This means that hanges are not saved in the CRM database.

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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256 (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283 (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

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