Changes are not reflected if you reschedule a service activity by using the "Reschedule" button in Microsoft Dynamics CRM 4.0

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Article ID: 956521 - View products that this article applies to.
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SYMPTOMS

You reschedule a service activity by clicking the Reschedule button in Microsoft Dynamics CRM 4.0. Then, you perform steps in the Rescheduling Wizard. However, when you browse back to the service calendar, no changes are reflected in the service calendar. This means that hanges are not saved in the CRM database.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 956521 - Last Review: January 20, 2012 - Revision: 2.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbexpertiseinter kbautohotfix kbfix kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB956521

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