The Microsoft Dynamics CRM client for Outlook consumes three times as much memory in version 4.0 as in version 3.0

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Article ID: 956527 - View products that this article applies to.
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SYMPTOMS

After you upgrade to Microsoft Dynamics CRM client for Outlook version 4.0, the Windows Terminal Services or Citrix deployment cannot host as many CRM users as you could in Microsoft Dynamics CRM client for Outlook version 3.0. This problem occurs even though you are using the same hardware.

Additionally, each hosted CRM user consumes about 200 megabytes (MB) of memory in Microsoft Dynamics 4.0 (50 MB for the Add-in with Outlook and another 150 MB for the Hoster process). However, in Microsoft Dynamics CRM 3.0, the memory footprint for the Outlook Add-in is about 50 MB.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

Installation information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

Install this cumulative update rollup on computers that are running the Microsoft Dynamics CRM 4.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

To enable this hotfix, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate the following registry entry:
    HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient\
  3. Right-click MSCRMClient, click New, and then click DWORD Value.
  4. Type EnablePeriodicCollection for the name.
  5. Right-click EnablePeriodicCollection, click Modify, and then type 1 for the value.

Prerequisites

You must have Microsoft Dynamics CRM 4.0 installed to apply this cumulative update rollup.

Restart requirement

If you are prompted, restart the computer after you install the cumulative update rollup.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 956527 - Last Review: February 13, 2009 - Revision: 3.1
APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook
Keywords: 
kbexpertiseinter kbfix kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB956527

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