The Microsoft Exchange File Distribution service uses lots of memory and processor time when Exchange Server 2007 processes many OABs

Article translations Article translations
Article ID: 956536 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

On a Microsoft Exchange Server 2007 server, you create many Offline Address Books (OABs). After that, you may notice that the Microsoft Exchange File Distribution service uses lots of memory and processor time on a computer that has Microsoft Exchange Server 2007 Client Access Server (CAS) role installed. When this occurs, the Exchange 2007 CAS computer responds slowly and does not perform as expected.

Note The exact number of OABs that causes the problem depends on the server resources. For example, this problem may occur if there are more than 12,000 OABs. Typically, this problem occurs in a hosting environment.

CAUSE

When Exchange Server 2007 processes OABs, the Exchange 2007 server uses temporary objects. However, those temporary objects are not controlled well. This may cause the size of the temporary objects to grow larger than expected on the computer.

RESOLUTION

To resolve this problem, install Update Rollup 6 for Exchange 2007 Service Pack 1. For more information about Update Rollup 6 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 6 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 956536 - Last Review: February 10, 2009 - Revision: 2.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbsurveynew kbhotfixrollup kbexpertiseadvanced kbqfe KB956536

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com