Article ID: 956537 - View products that this article applies to.
When you import a mail merge template that contains an attachment, only the mail merge template is imported successfully. The attachment is lost during the import process. Additionally, the file size of the attachment in the bottom of the template form appears to be zero bytes.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/949256/ )Microsoft Dynamics CRM 4.0 updates and hotfixes
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards
Contact us for more help
Connect with Answer Desk for expert help.