The attachment that is included in a mail merge template is lost during the customization import process in Microsoft Dynamics CRM 4.0

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Article ID: 956537 - View products that this article applies to.
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SYMPTOMS

When you import a mail merge template that contains an attachment, only the mail merge template is imported successfully. The attachment is lost during the import process. Additionally, the file size of the attachment in the bottom of the template form appears to be zero bytes.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 956537 - Last Review: January 20, 2012 - Revision: 3.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbmbscustomization kbfix kbexpertiseinter kbautohotfix kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB956537

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