Article ID: 956613 - Last Review: November 20, 2008 - Revision: 1.1

The W3wp.exe process intermittently stops responding and Event ID 1000 is logged in Exchange Server 2007 Service Pack 1

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SYMPTOMS

On a server that is running Microsoft Exchange Server 2007 Service Pack 1 (SP1), the W3wp.exe process intermittently stops responding. Additionally, the following event is logged in the Application log:

Log Name: Application
Source: Application
Error Date: <Date Time>
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: <Server Name>
Description: Faulting application w3wp.exe, version <version>, time stamp <xxxxxxxx>, faulting module exprox.dll, version <version>, time stamp <xxxxxxxx>, exception code 0xc0000005, fault offset <offset>, process id <xxxx>, application start time <xxxxxxxxxxxxxxxx>.

Note You cannot access the mailboxes when you use Outlook Web Access on a client computer.
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RESOLUTION

To resolve this problem, install Update Rollup 5 for Exchange 2007 Service Pack 1.

For more information about Update Rollup 5 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 5 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152553)
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570)
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
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Keywords: 
kbexpertiseadvanced kbqfe KB956613
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