Messages stay in the submission queue after you enable per-mailbox database journaling in an Exchange Server 2003 and Exchange Server 2007 coexisting environment

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Article ID: 956687 - View products that this article applies to.
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SYMPTOMS

In a Microsoft Exchange Server 2003 and Microsoft Exchange Server 2007 coexisting environment, after you enable per-mailbox database journaling, you may find that some messages stay in the submission queue with the "Retry" status on the Exchange 2007 hub transport server. If you check the messages in the Queue Viewer in Exchange Management Console, the Last Error field shows the following message:
Categorization failed. The message will be deferred and retried because it was marked for retry if rejected.
When this issue occurs, the following event message is logged in the Application log on the Exchange server.

Event Type: Error
Event Source: MSExchangeTransport
Event Category: Categorizer
Event ID: 9213
Description: A non-expirable message with the internal message ID xx could not be categorized. This message may be a journal report or other system message. The message will remain in the queue until administrative action is taken to resolve the error. Other messages may also have encountered this error. To further diagnose the error, use the Queue Viewer or the Mail Flow Troubleshooter.

CAUSE

This issue occurs after you configure the send size restriction in the global transport settings to a certain value. When an Exchange Server 2003 user sends a message that is close to the size of the size restriction, the corresponding journaling report on the Exchange 2007 server may be larger than the size restriction because additional data is attached. Then, the journaling report message is queued.

RESOLUTION

To resolve this problem, install Update Rollup 7 for Exchange 2007 Service Pack 1.

For more information about Update Rollup 7 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 7 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to enable per-mailbox database journaling, visit the following Web site:
http://technet.microsoft.com/en-us/library/bb123817.aspx

Properties

Article ID: 956687 - Last Review: March 18, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbexpertiseinter kbqfe kbsurveynew kbhotfixrollup KB956687

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