Error message when you try to use the Windows Update or Microsoft Update Web sites to install updates: "0x8024D007"

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Article ID: 956701 - View products that this article applies to.
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SYMPTOMS

When you try to install updates from the Windows Update Web site or the Microsoft Update Web site, you may receive the following error message:
0x8024D007
This problem may occur in any of the following scenarios:
  • You repair your Windows XP Service Pack 2 (SP2) installation by using the Windows XP SP2 CD. Then, you install Windows XP Service Pack 3 (SP3) before you update the Windows Update software to the current version.
  • You perform a clean install of Windows XP SP2. Then, you install Windows XP SP3 before you update the Windows Update software to the current version.
  • The current version of Windows Update is not installed and registered correctly.

CAUSE

This problem occurs when the Windows Update agent file Wups2.dll is registered incorrectly in the registry. Because the registry files that correspond to the Wups2.dll file are missing, update installations are unsuccessful.

RESOLUTION

To resolve this problem, use the following methods in the order in which they are listed:

Method 1: Register the Windows Update files

For Windows XP, Windows 2000 or Windows Server 2003, follow these steps:
  1. Click Start, click Run, type notepad, and then click OK.
  2. Copy the following commands, and then paste them into Notepad:
    REGSVR32 WUPS2.DLL /S
    REGSVR32 WUPS.DLL /S
    REGSVR32 WUAUENG.DLL /S
    REGSVR32 WUAPI.DLL /S
    REGSVR32 MUCLTUI.DLL /S
    REGSVR32 WUCLTUI.DLL /S
    REGSVR32 WUWEB.DLL /S
    REGSVR32 MUWEB.DLL /S
    REGSVR32 QMGR.DLL /S
    REGSVR32 QMGRPRXY.DLL /S
  3. In Notepad, on the File menu, click Save As.
  4. In the Save as type list, click All Files (*.*).
  5. In the File name box, type register.bat.
  6. Save the Register.bat file to your desktop.
  7. Double-click the Register.bat file to register the Windows Update files.
  8. Try to install updates again.
For Windows Vista and Windows Server 2008, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    the Start button
    , and then type notepad in the Start Search box.
  2. Click Notepad in the Programs list.
  3. Copy the following commands, and then paste them into the opened Notepad window:
    REGSVR32 WUPS2.DLL /S
    REGSVR32 WUPS.DLL /S
    REGSVR32 WUAUENG.DLL /S
    REGSVR32 WUAPI.DLL /S
    REGSVR32 WUCLTUX.DLL /S
    REGSVR32 WUWEBV.DLL /S
    REGSVR32 JSCRIPT.DLL /S
    REGSVR32 MSXML3.DLL /S
  4. In Notepad, on the File menu, click Save As.
  5. In the Save as type list, click All Files.
  6. In the File name box, type register.bat.
  7. Save the Register.bat file to your desktop.
  8. Right-click the Register.bat file, and then click Run as administrator.
    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for a confirmation, type the password or click Continue.
  9. Try to install updates again.
Note If this method does not resolve your problem, go to Method 2.

Method 2: Download and install the Windows Update agent

For more information about how to download and install the latest Windows Update agent, click the following article number to view the article in the Microsoft Knowledge Base:
949104 How to obtain the latest version of the Windows Update Agent to help manage updates on a computer

MORE INFORMATION

The most common cause of error 0x8024D007 is that registry files that correspond to the Wups2.dll file are missing. However, the problem can also be caused by other missing registry files. Registering the Wups2.dll file and the other .dll files that are listed in Method 1 will make sure that those .dll files are registered correctly in the registry.

Properties

Article ID: 956701 - Last Review: September 10, 2008 - Revision: 2.0
APPLIES TO
  • Microsoft Update
  • Microsoft Windows Update
Keywords: 
kbtshoot kbexpertiseinter kbprb KB956701

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