The scheduled due time of an activity is unexpectedly changed to "12:00 AM" after you specify a snooze time or you dismiss the activity in a reminder in the Microsoft Dynamics CRM 4.0 client for Outlook

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Article ID: 956720 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. In the Microsoft Dynamics CRM 4.0 Web client, you create an activity, and you schedule a due time for the activity. Then, you synchronize the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook with the Microsoft Dynamics CRM 4.0 server. Next, you specify a snooze time or you dismiss the activity in a reminder when you receive the reminder of the activity in Outlook.

In this scenario, the scheduled due time of the activity is unexpectedly changed to "12:00 AM."

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 956720 - Last Review: January 20, 2012 - Revision: 3.2
APPLIES TO
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbautohotfix kbexpertiseinter kbmbsmigrate kbqfe kbhotfixserver KB956720

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