Some attributes of a System Center Configuration Manager 2007 client may be missing after it is configured as a branch distribution point

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Article ID: 956733 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You configure a client as a Branch Distribution Point (BDP) in System Center Configuration Manager 2007 Service Pack 1.
  • You wait for the WINNT Server Discovery agent to run.
In this scenario, some attributes of this client are missing immediately after the WINNT Server discovery agent runs. For example, the following attributes of this client may be missing:
  • IP Addresses
  • IP Subnets
  • Operating System Name and Version
  • Resource Domain or Workgroup
Because of the issue, you cannot control this client remotely. The issue disappears after the next heartbeat DDR record is received. The issue occurs again after the WINNT discovery agent runs again.

CAUSE

During the generation of the Data Discovery Record (DDR) for branch distribution points, the WINNT discovery agent incorrectly sets empty values for the previously-noted attributes. This affects remote control. Remote control depends on the client's operating system version information.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
971348 List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have System Center Configuration Manager 2007 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Ntsvrdis.dll4.0.6221.112055,29630-Nov-200820:35x86

Note This file attribute information applies to the x86 platform, to the x64 platform, to International Client Pack 1 and to International Client Pack 2.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 956733 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB956733

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