Article ID: 956771 - Last Review: January 20, 2012 - Revision: 2.2

A mail merge template is unexpectedly associated with an incorrect custom entity after you export the template into a new environment in Microsoft Dynamics CRM 4.0

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SYMPTOMS

You export a mail merge template that is associated with a custom entity from one environment to another environment in Microsoft Dynamics CRM 4.0. When the mail merge template is imported into the new environment, the mail merge template is associated with an incorrect custom entity.

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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949256 (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates

For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283 (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

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