A graphic image changes unexpectedly when you copy it from Excel 2003 to another Office 2003 program in a spanned RDP session

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Article ID: 956835 - View products that this article applies to.
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Problem description

Consider the following scenario:
  • You log on to a remote computer.
  • The desktop of the remote computer spans multiple monitors.
  • You use the Copy Picture command to copy a graphic image from Microsoft Office Excel 2003. Then, you use the Paste Special command to paste the graphic image to another Office 2003 program.
In this scenario, the graphic image changes unexpectedly.

Steps to resolve this problem

To fix this problem, follow these steps:
  1. Apply hotfix 956834.

    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    956834 Description of the Excel 2003 hotfix package: August, 2008
  2. Enable the hotfix by setting the RDPUsePrinterMF registry entry.

    To have us enable the hotfix for you, go to the "Fix it for me" section. To enable the hotfix yourself, go to the "Let me fix it myself" section.

    Fix it for me

    To enable the hotfix automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

    Fix this problem
    Microsoft Fix it 50119

    Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

    Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

    Next, go to the "Did this fix the problem?" section.

    Let me fix it myself

    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
    322756 How to back up and restore the registry in Windows
    To do this, follow these steps:
    1. Click Start, click Run, type regedit in the Open box, and then click OK.
    2. Locate and then click the following registry subkey:
    3. On the Edit menu, point to New, and then click DWORD Value.
    4. Type RDPUsePrinterMF, and then press ENTER.
    5. Right-click RDPUsePrinterMF, and then click Modify.
    6. In the Value data box, type 1, and then click OK.
    7. Exit Registry Editor.

Did this fix the problem?

Check whether the problem is fixed by pasting the graphic image to another Office 2003 program. If the graphic image is unchanged, you are finished with this article. If the problem is not fixed, you can contact support.


Article ID: 956835 - Last Review: October 9, 2011 - Revision: 4.0
  • Microsoft Office Excel 2003
kbsurveynew kbmsifixme kbfixme kbqfe kbexpertiseinter kbprb KB956835

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