The Microsoft Dynamics CRM toolbar is disabled in Outlook after you lose the network connection for less than one minute

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Article ID: 956859 - View products that this article applies to.
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SYMPTOMS

When you use Microsoft Office Outlook together with Microsoft Dynamics CRM desktop client for Outlook, the CRM toolbar is disabled if you lose the network connection for less than one minute. Additionally, the Microsoft Dynamics CRM Web Service Hoster process states that the toolbar is disabled. You cannot use Microsoft Dynamics CRM within Outlook until you close and restart Outlook.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 956859 - Last Review: January 20, 2012 - Revision: 2.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook
Keywords: 
kbfix kbautohotfix kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB956859

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