The system may crash when you put a Windows Vista-based computer or a Windows Server 2008-based computer into hibernation

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Article ID: 956871 - View products that this article applies to.
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SYMPTOMS

When you put a Windows Vista-based computer or a Windows Server 2008-based computer into hibernation, the system may crash. Additionally, you may receive a Stop error message that resembles one of the following messages:
  • STOP 0x000000A0 (parameter1, parameter2, parameter3, parameter4)
    INTERNAL_POWER_ERROR (a0)
  • STOP 0x0000007a (parameter1, parameter2, parameter3, parameter4)
    KERNEL_DATA_INPAGE_ERROR
  • STOP 0x00000077 (parameter1, parameter2, parameter3, parameter4)
    KERNEL_STACK_INPAGE_ERROR
This problem occurs only occasionally. Currently, the problem is found on computers that have SB700 Southbridge chipsets installed.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), or service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dumpata.sys6.0.6001.2224529,24016-Aug-200812:02x86
Aliide.sys1.2.0.017,46416-Aug-200812:03x86
Amdide.sys6.0.6001.2224517,97616-Aug-200812:03x86
Atapi.sys6.0.6001.2224521,56016-Aug-200812:03x86
Ataport.sys6.0.6001.22245110,13616-Aug-200812:04x86
Cmdide.sys2.0.7.019,00016-Aug-200812:03x86
Intelide.sys6.0.6001.2224517,97616-Aug-200812:02x86
Msahci.sys6.0.6001.2224528,72816-Aug-200812:02x86
Pciide.sys6.0.6001.2224516,44016-Aug-200812:02x86
Pciidex.sys6.0.6001.2224545,11216-Aug-200812:02x86
Viaide.sys5.1.3790.15020,02416-Aug-200812:03x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dumpata.sys6.0.6001.2224531,28816-Aug-200804:49x64
Aliide.sys1.2.0.018,48816-Aug-200804:49x64
Amdide.sys6.0.6001.2224518,48816-Aug-200804:49x64
Atapi.sys6.0.6001.2224522,58416-Aug-200804:49x64
Ataport.sys6.0.6001.22245125,49616-Aug-200804:50x64
Cmdide.sys2.0.7.020,53616-Aug-200804:49x64
Intelide.sys6.0.6001.2224519,51216-Aug-200804:49x64
Msahci.sys6.0.6001.2224531,28816-Aug-200804:49x64
Pciide.sys6.0.6001.2224516,44016-Aug-200804:49x64
Pciidex.sys6.0.6001.2224551,25616-Aug-200804:50x64
Viaide.sys5.1.3790.15020,53616-Aug-200804:49x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dumpata.sys6.0.6001.2224558,93616-Aug-200805:02IA-64
Aliide.sys1.2.0.022,07216-Aug-200805:03IA-64
Atapi.sys6.0.6001.2224538,45616-Aug-200805:03IA-64
Ataport.sys6.0.6001.22245308,28016-Aug-200805:03IA-64
Cmdide.sys2.0.7.029,75216-Aug-200805:02IA-64
Intelide.sys6.0.6001.2224524,12016-Aug-200805:03IA-64
Msahci.sys6.0.6001.2224561,49616-Aug-200805:02IA-64
Pciide.sys6.0.6001.2224521,56016-Aug-200805:03IA-64
Pciidex.sys6.0.6001.22245111,67216-Aug-200805:02IA-64
Viaide.sys5.1.3790.15031,28816-Aug-200805:04IA-64

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb956871~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,805
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_2_for_kb956871~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,639
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_3_for_kb956871~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,477
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_4_for_kb956871~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size2,478
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File nameX86_2de95ef717d9124507d7881e67f2768e_31bf3856ad364e35_6.0.6001.22245_none_4fdf01d433cec0fe.manifest
File versionNot Applicable
File size695
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File nameX86_microsoft-windows-dumpata_31bf3856ad364e35_6.0.6001.22245_none_69a17e718742868c.manifest
File versionNot Applicable
File size2,766
Date (UTC)16-Aug-2008
Time (UTC)12:13
PlatformNot Applicable
File nameX86_mshdc.inf_31bf3856ad364e35_6.0.6001.22245_none_dd9b888d3ac35a04.manifest
File versionNot Applicable
File size6,874
Date (UTC)18-Aug-2008
Time (UTC)17:48
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_d91ffbee43c03e0ca0736f8619a8e9ae_31bf3856ad364e35_6.0.6001.22245_none_8f0d0626466a5470.manifest
File versionNot Applicable
File size699
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File nameAmd64_microsoft-windows-dumpata_31bf3856ad364e35_6.0.6001.22245_none_c5c019f53f9ff7c2.manifest
File versionNot Applicable
File size3,017
Date (UTC)16-Aug-2008
Time (UTC)05:05
PlatformNot Applicable
File nameAmd64_mshdc.inf_31bf3856ad364e35_6.0.6001.22245_none_39ba2410f320cb3a.manifest
File versionNot Applicable
File size6,876
Date (UTC)18-Aug-2008
Time (UTC)17:51
PlatformNot Applicable
File namePackage_1_for_kb956871~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,815
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_2_for_kb956871~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,655
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_3_for_kb956871~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,491
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_4_for_kb956871~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,492
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_0c44475e197ddce64b693dd6ca12519c_31bf3856ad364e35_6.0.6001.22245_none_16c143c3dd22c6cb.manifest
File versionNot Applicable
File size697
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File nameIa64_microsoft-windows-dumpata_31bf3856ad364e35_6.0.6001.22245_none_69a3226787408f88.manifest
File versionNot Applicable
File size3,015
Date (UTC)16-Aug-2008
Time (UTC)05:34
PlatformNot Applicable
File nameIa64_mshdc.inf_31bf3856ad364e35_6.0.6001.22245_none_dd9d2c833ac16300.manifest
File versionNot Applicable
File size6,297
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_1_for_kb956871~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,810
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_2_for_kb956871~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,484
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_3_for_kb956871~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,484
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,427
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,435
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable
File namePackage_for_kb956871_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)18-Aug-2008
Time (UTC)17:45
PlatformNot Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 956871 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB956871

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