Article ID: 956951 - View products that this article applies to.
On a computer that is running Microsoft Office 2003 Service Pack 3 (SP3), you cannot open a Word 2007 document that contains a damaged AutoShape object. Additionally, you receive the following error message:
Word experienced an error trying to open the file. Try these suggestions. Check the file permissions for the document or drive. Make sure there is sufficient free memory and disk space. Open the file with the Text Recovery converter.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To resolve this problem, follow these steps:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
When this occurs, you must re-create the AutoShape object in the Office file.
Drawing conversion failed.