A Windows Server 2003-based computer becomes unresponsive when a high volume of traffic runs through a network adapter that has a large bandwidth

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Article ID: 957039 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You have a Windows Server 2003-based computer that has a network adapter installed, and this network adapter has a large bandwidth. However, the computer becomes unresponsive when a high volume of traffic runs through the network adapter. For example, this problem occurs when a high volume of traffic runs through a 10-gigabyte (GB) network adapter.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirement
Ntkrnlmp.exe5.2.3790.32552,468,35201-Dec-200811:26Not ApplicableSP1
Ntkrnlpa.exe5.2.3790.32552,280,44801-Dec-200810:44x86SP1
Ntkrpamp.exe5.2.3790.32552,320,89601-Dec-200810:45Not ApplicableSP1
Ntoskrnl.exe5.2.3790.32552,426,88001-Dec-200811:25x86SP1
Windows Server 2003 with Service Pack 2, x86-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirement
Ntkrnlmp.exe5.2.3790.44202,498,04801-Dec-200812:05Not ApplicableSP2
Ntkrnlpa.exe5.2.3790.44202,309,12001-Dec-200810:50x86SP2
Ntkrpamp.exe5.2.3790.44202,350,08002-Dec-200801:38Not ApplicableSP2
Ntoskrnl.exe5.2.3790.44202,456,57601-Dec-200812:05x86SP2
Windows Server 2003 with Service Pack 1, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ntdll.dll5.2.3790.31911,636,35202-Dec-200801:16IA-64SP1Not Applicable
Ntkrnlmp.exe5.2.3790.32556,541,31202-Dec-200801:16IA-64SP1Not Applicable
Wntdll.dll5.2.3790.3191765,95202-Dec-200801:16x86SP1WOW
Windows Server 2003 with Service Pack 2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ntdll.dll5.2.3790.43541,636,86402-Dec-200801:37IA-64SP2Not Applicable
Ntkrnlmp.exe5.2.3790.44206,576,12802-Dec-200801:37IA-64SP2Not Applicable
Wntdll.dll5.2.3790.4354766,46402-Dec-200801:37x86SP2WOW
Windows Server 2003 with Service Pack 1, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Hal.dll5.2.3790.3191280,06402-Dec-200801:16x64SP1
Ntkrnlmp.exe5.2.3790.32554,652,54402-Dec-200801:16x64SP1
Ntoskrnl.exe5.2.3790.32554,506,62402-Dec-200801:16x64SP1
Windows Server 2003 with Service Pack 2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Hal.dll5.2.3790.4354280,06402-Dec-200801:38x64SP2
Ntkrnlmp.exe5.2.3790.44204,610,04802-Dec-200801:38x64SP2
Ntoskrnl.exe5.2.3790.44204,537,85602-Dec-200801:38x64SP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 957039 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003 Service Pack 1
  • Microsoft Windows Server 2003 Service Pack 2
Keywords: 
kbsurveynew kbexpertiseinter kbwinserv2003postsp2fix kbbug kbfix kbqfe KB957039

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