Exchange System Manager stops responding when you expand public folders on a server that is running Exchange Server 2003

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Article ID: 957042 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario.
  • On a server that is running Microsoft Exchange Server 2003, you enable SSL for the ExAdmin virtual directory. Or, you enable SSL for the whole default Web site.
  • You set the value of the
    FIPSAlgorithmPolicy
    registry entry to 1. This registry entry is under the following registry subkey on the Exchange 2003-based server:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\LSA
  • You expand a public folder on the server by using Exchange System Manager.
In this scenario, Exchange System Manager stops responding.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires Microsoft Exchange Server 2003 Service Pack 2 to be installed on the server because of file dependencies.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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File nameFile versionFile sizeDateTime
Exadmin.dll6.5.7654.521,965,82419-Aug-200818:07

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
811833 The effects of enabling the "System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing" security setting in Windows XP and in later versions of Windows

Properties

Article ID: 957042 - Last Review: November 19, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbexpertiseadvanced kbexchesm KB957042

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