You cannot change the alert resolution state of any alert in the Active Alerts view in System Center Operations Manager 2007 Service Pack 1

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Article ID: 957135 - View products that this article applies to.
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SYMPTOMS

In Microsoft System Center Operations Manager 2007 Service Pack 1 (SP1), you cannot change the alert resolution state of any alert in the Active Alerts view. This is true if one or more alerts that are raised by agents contain a created date or a created time that is in the future.

For example, if you set an alert resolution to closed, the resolution state of closed is displayed if the Resolution State column is visible in the view. However, the alert resolution state remains in its original state if one of the following is true:
  • The view is refreshed.
  • A new view or a new node is selected, and then the original alert view is revisited.

CAUSE

The Operations Manager console queries and then reflects changes that occurred later than the newest time in the cache. If an alert incorrectly has a future time, the Operations Manager console cannot reflect the changes.

RESOLUTION

Update Information

This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer tot his article in the Microsoft Knowledge Base:
971541 Description of System Center Operations Manager 2007 Service Pack 1

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

This hotfix allows for alerts to have their resolution state updated correctly.

Prerequisites

This hotfix must be applied to each computer that meets both of the following criteria:
  • Hosts an Operations Manager console
  • Has System Center Operations Manager 2007 SP1 installed

Restart Requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace a previously released hotfix.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.mom.ui.common.dll6.0.6278.461,623,09615-09-200815:18x86
Microsoft.mom.ui.components.dll6.0.6278.463,474,48815-09-200815:19x86
To extract the hotfix files that are contained in this hotfix, follow these steps:
  1. Copy the SystemCenterOperationsManager2007-SP1-KB957135-X86-X64-ENU.MSI file to either a local folder or to an available network shared folder.
  2. Run the SystemCenterOperationsManager2007-SP1-KB957135-X86-X64-ENU.MSI file locally on each computer that meets the predefined criteria.

    Note You can run the SystemCenterOperationsManager2007-SP1-KB957135-X86-X64-ENU.MSI file from Windows Explorer or at a command prompt.

WORKAROUND

To work around this issue, use one of the following methods:
  • Use the following update queries to set the future time to the current time before you open the Operations Manager console.
    UPDATE dbo.AlertView SET TimeRaised = getutcdate() WHERE TimeRaised > getutcdate() 
    
    UPDATE dbo.State SET LastModified = getutcdate() WHERE LastModified > getutcdate()
    Note You must use SQL Management Studio to enter the TSQL commands.
  • Clear the cache while you are opening the Operations Manager console by using the following command:
    microsoft.mom.ui.console.exe /clearcache

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

MORE INFORMATION

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
971410 List of issues that are fixed in System Center Operations Manager 2007 R2

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 957135 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007 Service Pack 1
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB957135

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