Stop error when you plug two infrared (IR) receivers into a computer that is running Windows Vista or Windows Server 2008: "Stop error code 0x000000CA (PNP_DETECTED_FATAL_ERROR)"

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Article ID: 957176 - View products that this article applies to.
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SYMPTOMS

When you plug two infrared (IR) receivers into a computer that is running Windows Vista or Windows Server 2008, the computer crashes. Additionally, you receive a Stop error that resembles the following:
STOP: 0x000000CA (parameter1, parameter2, parameter3, parameter4)
PNP_DETECTED_FATAL_ERROR

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, your computer must be running one of the following:
  • Windows Vista Service Pack 1
  • Windows Vista Service Pack 2
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information note

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Circlass.sys6.0.6001.2244535,32808-Jun-200917:42
Circlass.sys6.0.6002.2214835,32808-Jun-200917:29

For all supported x64-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Circlass.sys6.0.6001.2244541,98408-Jun-200918:01
Circlass.sys6.0.6002.2214841,98408-Jun-200917:44

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and Windows Server 2008

Collapse this tableExpand this table
File namePackage_1_for_kb957176~31bf3856ad364e35~x86~~6.0.2.0.cat
File versionNot Applicable
File size8,446
Date (UTC)09-Jun-2009
Time (UTC)07:42
File namePackage_1_for_kb957176~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,981
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_2_for_kb957176~31bf3856ad364e35~x86~~6.0.2.0.cat
File versionNot Applicable
File size8,446
Date (UTC)09-Jun-2009
Time (UTC)07:42
File namePackage_2_for_kb957176~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,819
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_3_for_kb957176~31bf3856ad364e35~x86~~6.0.2.0.cat
File versionNot Applicable
File size8,446
Date (UTC)09-Jun-2009
Time (UTC)07:42
File namePackage_3_for_kb957176~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,981
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_4_for_kb957176~31bf3856ad364e35~x86~~6.0.2.0.cat
File versionNot Applicable
File size8,446
Date (UTC)09-Jun-2009
Time (UTC)07:42
File namePackage_4_for_kb957176~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,819
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_for_kb957176_client_1~31bf3856ad364e35~x86~~6.0.2.0.cat
File versionNot Applicable
File size7,583
Date (UTC)09-Jun-2009
Time (UTC)07:42
File namePackage_for_kb957176_client_1~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,367
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_for_kb957176_client_2~31bf3856ad364e35~x86~~6.0.2.0.cat
File versionNot Applicable
File size7,583
Date (UTC)09-Jun-2009
Time (UTC)07:42
File namePackage_for_kb957176_client_2~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,364
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_for_kb957176_client~31bf3856ad364e35~x86~~6.0.2.0.cat
File versionNot Applicable
File size7,568
Date (UTC)09-Jun-2009
Time (UTC)07:42
File namePackage_for_kb957176_client~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,712
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_for_kb957176_server_0~31bf3856ad364e35~x86~~6.0.2.0.cat
File versionNot Applicable
File size7,568
Date (UTC)09-Jun-2009
Time (UTC)07:42
File namePackage_for_kb957176_server_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,425
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_for_kb957176_server_1~31bf3856ad364e35~x86~~6.0.2.0.cat
File versionNot Applicable
File size7,568
Date (UTC)09-Jun-2009
Time (UTC)07:42
File namePackage_for_kb957176_server_1~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,364
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_for_kb957176_server~31bf3856ad364e35~x86~~6.0.2.0.cat
File versionNot Applicable
File size7,568
Date (UTC)09-Jun-2009
Time (UTC)07:42
File namePackage_for_kb957176_server~31bf3856ad364e35~x86~~6.0.2.0.mum
File versionNot Applicable
File size1,713
Date (UTC)09-Jun-2009
Time (UTC)07:36
File nameX86_circlass.inf_31bf3856ad364e35_6.0.6001.22445_none_a1d3dc0643aff581.manifest
File versionNot Applicable
File size1,679
Date (UTC)09-Jun-2009
Time (UTC)07:41
File nameX86_circlass.inf_31bf3856ad364e35_6.0.6002.22148_none_a3bd4ecc40d396aa.manifest
File versionNot Applicable
File size1,679
Date (UTC)09-Jun-2009
Time (UTC)07:41

Additional files for all supported x64-based versions of Windows Vista and Windows Server 2008

Collapse this tableExpand this table
File nameAmd64_circlass.inf_31bf3856ad364e35_6.0.6001.22445_none_fdf27789fc0d66b7.manifest
File versionNot Applicable
File size1,681
Date (UTC)09-Jun-2009
Time (UTC)07:36
File nameAmd64_circlass.inf_31bf3856ad364e35_6.0.6002.22148_none_ffdbea4ff93107e0.manifest
File versionNot Applicable
File size1,681
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_1_for_kb957176~31bf3856ad364e35~amd64~~6.0.2.0.cat
File versionNot Applicable
File size8,446
Date (UTC)09-Jun-2009
Time (UTC)07:38
File namePackage_1_for_kb957176~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,993
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_2_for_kb957176~31bf3856ad364e35~amd64~~6.0.2.0.cat
File versionNot Applicable
File size8,446
Date (UTC)09-Jun-2009
Time (UTC)07:38
File namePackage_2_for_kb957176~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,829
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_3_for_kb957176~31bf3856ad364e35~amd64~~6.0.2.0.cat
File versionNot Applicable
File size8,461
Date (UTC)09-Jun-2009
Time (UTC)07:38
File namePackage_3_for_kb957176~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,993
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_4_for_kb957176~31bf3856ad364e35~amd64~~6.0.2.0.cat
File versionNot Applicable
File size8,446
Date (UTC)09-Jun-2009
Time (UTC)07:38
File namePackage_4_for_kb957176~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,829
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_for_kb957176_client_1~31bf3856ad364e35~amd64~~6.0.2.0.cat
File versionNot Applicable
File size7,583
Date (UTC)09-Jun-2009
Time (UTC)07:38
File namePackage_for_kb957176_client_1~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,375
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_for_kb957176_client_2~31bf3856ad364e35~amd64~~6.0.2.0.cat
File versionNot Applicable
File size7,568
Date (UTC)09-Jun-2009
Time (UTC)07:38
File namePackage_for_kb957176_client_2~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,372
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_for_kb957176_client~31bf3856ad364e35~amd64~~6.0.2.0.cat
File versionNot Applicable
File size7,568
Date (UTC)09-Jun-2009
Time (UTC)07:38
File namePackage_for_kb957176_client~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,722
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_for_kb957176_server_0~31bf3856ad364e35~amd64~~6.0.2.0.cat
File versionNot Applicable
File size7,583
Date (UTC)09-Jun-2009
Time (UTC)07:38
File namePackage_for_kb957176_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,433
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_for_kb957176_server_1~31bf3856ad364e35~amd64~~6.0.2.0.cat
File versionNot Applicable
File size7,568
Date (UTC)09-Jun-2009
Time (UTC)07:38
File namePackage_for_kb957176_server_1~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,372
Date (UTC)09-Jun-2009
Time (UTC)07:36
File namePackage_for_kb957176_server~31bf3856ad364e35~amd64~~6.0.2.0.cat
File versionNot Applicable
File size7,568
Date (UTC)09-Jun-2009
Time (UTC)07:38
File namePackage_for_kb957176_server~31bf3856ad364e35~amd64~~6.0.2.0.mum
File versionNot Applicable
File size1,723
Date (UTC)09-Jun-2009
Time (UTC)07:36

Properties

Article ID: 957176 - Last Review: January 20, 2012 - Revision: 3.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB957176

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