Windows Error Reporting does not function correctly when it is running in a "Windows on Windows 64" (WoW64) configuration on a Windows Vista SP1-based or Windows Server 2008-based computer

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Article ID: 957200 - View products that this article applies to.
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SYMPTOMS

Windows Error Reporting does not function correctly when it is running in a "Windows on Windows 64" (WoW64) configuration on a Windows Vista SP1-based or Windows Server 2008-based computer. WoW64 is a component of 64-bit Windows-based operating systems that enables 32-bit applications to run.

If a user sends information to Microsoft about a specific error by using the Windows Error Reporting interface on a WoW64-based computer that is running Windows Service Pack 1 (SP1) or Windows Server 2008, Microsoft does not receive the information. This information is used to analyze the error. This information could lead to a solution for the specific error that would be posted in the Problem Reports and Solutions item in Control Panel.

CAUSE

This problem occurs because of a bug in the WerReportHang API that is corrected in this update. This problem only occurs on computers that were upgraded from the original version of Windows Vista to Windows Vista Service Pack 1 or on computers that are running the original version of Windows Server 2008. For more information about Windows Error Reporting, visit the following Microsoft Web page:
http://msdn.microsoft.com/en-us/library/bb513641(VS.85).aspx

MORE INFORMATION

Update information

The following files are available for download from the Microsoft Download Center:

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Download
Download the Update for Windows Vista (KB957200) package now.

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Download
Download the Update for Windows Vista for x64-based Systems (KB957200) package now.

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Download
Download the Update for Windows Server 2008 for Itanium-based Systems (KB957200) package now.

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Download
Download the Update for Windows Server 2008 (KB957200) package now.

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Download
Download the Update for Windows Server 2008 x64 Edition (KB957200) package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

There are no prerequisites for installing this update.

Restart information

You must restart the computer after you apply this update.

Update replacement information

This update is not replaced by any later update.

Registry information

To use one of the updates in this package, you do not have to make any changes to the registry.

File information

This update may not contain all the files that you must have to fully update a product to the latest build. This update contains only the files that you must have to correct the issue that is listed in this article.

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The MANIFEST files (.manifest) and MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Faultrep.dll6.0.6001.18145147,45618-Sep-200804:56x86
Werfault.exe6.0.6001.18000217,08819-Jan-200807:33x86
Werfaultsecure.exe6.0.6001.18000860,16019-Jan-200807:33x86
Faultrep.dll6.0.6001.22271147,45620-Sep-200804:00x86
Werfault.exe6.0.6001.22271217,08820-Sep-200804:00x86
Werfaultsecure.exe6.0.6001.22271860,16020-Sep-200804:00x86
Wersvc.dll6.0.6001.18145125,95218-Sep-200804:56x86
Wersvc.dll6.0.6001.22271125,95220-Sep-200804:00x86
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Faultrep.dll6.0.6001.18145176,64018-Sep-200804:47x64
Werfault.exe6.0.6001.18000260,60819-Jan-200808:00x64
Werfaultsecure.exe6.0.6001.180001,114,11219-Jan-200808:00x64
Faultrep.dll6.0.6001.22271176,64020-Sep-200804:19x64
Werfault.exe6.0.6001.22271260,60820-Sep-200804:18x64
Werfaultsecure.exe6.0.6001.222711,114,11220-Sep-200804:18x64
Wersvc.dll6.0.6001.18145120,83218-Sep-200804:47x64
Wersvc.dll6.0.6001.22271120,83220-Sep-200804:19x64
Faultrep.dll6.0.6001.18145147,45618-Sep-200804:56x86
Werfault.exe6.0.6001.18000217,08819-Jan-200807:33x86
Werfaultsecure.exe6.0.6001.18000860,16019-Jan-200807:33x86
Faultrep.dll6.0.6001.22271147,45620-Sep-200804:00x86
Werfault.exe6.0.6001.22271217,08820-Sep-200804:00x86
Werfaultsecure.exe6.0.6001.22271860,16020-Sep-200804:00x86
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Faultrep.dll6.0.6001.18145379,90418-Sep-200804:56IA-64
Werfault.exe6.0.6001.18000566,78419-Jan-200808:23IA-64
Werfaultsecure.exe6.0.6001.181452,352,12818-Sep-200804:55IA-64
Faultrep.dll6.0.6001.22271379,90420-Sep-200804:16IA-64
Werfault.exe6.0.6001.22271567,29620-Sep-200804:13IA-64
Werfaultsecure.exe6.0.6001.222712,352,12820-Sep-200804:13IA-64
Wersvc.dll6.0.6001.18145283,13618-Sep-200804:56IA-64
Wersvc.dll6.0.6001.22271283,13620-Sep-200804:26IA-64
Faultrep.dll6.0.6001.18145147,45618-Sep-200804:56x86
Werfault.exe6.0.6001.18000217,08819-Jan-200807:33x86
Werfaultsecure.exe6.0.6001.18000860,16019-Jan-200807:33x86
Faultrep.dll6.0.6001.22271147,45620-Sep-200804:00x86
Werfault.exe6.0.6001.22271217,08820-Sep-200804:00x86
Werfaultsecure.exe6.0.6001.22271860,16020-Sep-200804:00x86

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb957200_bf~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size2,550
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_1_for_kb957200~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size3,971
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_2_for_kb957200_bf~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size2,392
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_2_for_kb957200~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size3,809
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_3_for_kb957200_bf~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size1,751
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_3_for_kb957200~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size2,467
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_for_kb957200_client_1_bf~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size1,348
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_for_kb957200_client_1~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size1,367
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_for_kb957200_client_bf~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size1,411
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_for_kb957200_client~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size1,431
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_for_kb957200_sc_0_bf~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size1,402
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_for_kb957200_sc_0~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size1,422
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_for_kb957200_sc_bf~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size1,404
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_for_kb957200_sc~31bf3856ad364e35~x86~~6.0.1.2.mum
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Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
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Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_for_kb957200_server_0~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size1,426
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_for_kb957200_server_bf~31bf3856ad364e35~x86~~6.0.1.2.mum
File versionNot Applicable
File size1,412
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File namePackage_for_kb957200_server~31bf3856ad364e35~x86~~6.0.1.2.mum
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Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File nameUpdate-bf.mum
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Time (UTC)19:38
PlatformNot Applicable
File nameX86_52d3791074960213762112a0df3acbc9_31bf3856ad364e35_6.0.6001.22271_none_3f9bbe0092253220.manifest
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Date (UTC)22-Sep-2008
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File nameX86_646dc495d6a6213b1a33bac56c0eb0b4_31bf3856ad364e35_6.0.6001.18145_none_29e79b2c81c34208.manifest
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File nameX86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.22271_none_70460c29561ecb18.manifest
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File nameX86_microsoft-windows-feedback-service_31bf3856ad364e35_6.0.6001.22271_none_7a0ae2e8aa3b1988.manifest
File versionNot Applicable
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Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_092fc7ad84e5d924e91516c60331b4e7_31bf3856ad364e35_6.0.6001.18145_none_3c18a3a44e9f0daf.manifest
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File nameAmd64_dce6e1b8f4a5e11ad30f35f6eb6d1576_31bf3856ad364e35_6.0.6001.22271_none_18e08f9690b02fd9.manifest
File versionNot Applicable
File size708
Date (UTC)22-Sep-2008
Time (UTC)19:38
PlatformNot Applicable
File nameAmd64_de5ee31e7c88ba8e535d8522ee980300_31bf3856ad364e35_6.0.6001.22271_none_584be9a22fb1d625.manifest
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Date (UTC)22-Sep-2008
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File nameAmd64_f422b1fc1d382ec511ce871d863986f2_31bf3856ad364e35_6.0.6001.18145_none_0978c35c22f0e928.manifest
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File nameAmd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.22271_none_cc64a7ad0e7c3c4e.manifest
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Date (UTC)20-Sep-2008
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PlatformNot Applicable
File nameAmd64_microsoft-windows-feedback-service_31bf3856ad364e35_6.0.6001.18145_none_d5c4528d495efc7d.manifest
File versionNot Applicable
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Date (UTC)18-Sep-2008
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PlatformNot Applicable
File nameAmd64_microsoft-windows-feedback-service_31bf3856ad364e35_6.0.6001.22271_none_d6297e6c62988abe.manifest
File versionNot Applicable
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Date (UTC)20-Sep-2008
Time (UTC)04:52
PlatformNot Applicable
File namePackage_1_for_kb957200_bf~31bf3856ad364e35~amd64~~6.0.1.2.mum
File versionNot Applicable
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Date (UTC)22-Sep-2008
Time (UTC)19:39
PlatformNot Applicable
File namePackage_1_for_kb957200~31bf3856ad364e35~amd64~~6.0.1.2.mum
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Date (UTC)22-Sep-2008
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File namePackage_2_for_kb957200_bf~31bf3856ad364e35~amd64~~6.0.1.2.mum
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Date (UTC)22-Sep-2008
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File namePackage_2_for_kb957200~31bf3856ad364e35~amd64~~6.0.1.2.mum
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Date (UTC)22-Sep-2008
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File namePackage_3_for_kb957200_bf~31bf3856ad364e35~amd64~~6.0.1.2.mum
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File namePackage_for_kb957200_client_1~31bf3856ad364e35~amd64~~6.0.1.2.mum
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Date (UTC)22-Sep-2008
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File namePackage_for_kb957200_client_bf~31bf3856ad364e35~amd64~~6.0.1.2.mum
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File namePackage_for_kb957200_client~31bf3856ad364e35~amd64~~6.0.1.2.mum
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File namePackage_for_kb957200_sc_0_bf~31bf3856ad364e35~amd64~~6.0.1.2.mum
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File namePackage_for_kb957200_sc_0~31bf3856ad364e35~amd64~~6.0.1.2.mum
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File namePackage_for_kb957200_sc_bf~31bf3856ad364e35~amd64~~6.0.1.2.mum
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Date (UTC)22-Sep-2008
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File namePackage_for_kb957200_sc~31bf3856ad364e35~amd64~~6.0.1.2.mum
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Date (UTC)22-Sep-2008
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File namePackage_for_kb957200_server_0_bf~31bf3856ad364e35~amd64~~6.0.1.2.mum
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Date (UTC)22-Sep-2008
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File namePackage_for_kb957200_server_0~31bf3856ad364e35~amd64~~6.0.1.2.mum
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Date (UTC)22-Sep-2008
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File namePackage_for_kb957200_server_bf~31bf3856ad364e35~amd64~~6.0.1.2.mum
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Date (UTC)22-Sep-2008
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File namePackage_for_kb957200_server~31bf3856ad364e35~amd64~~6.0.1.2.mum
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File nameUpdate-bf.mum
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Time (UTC)04:37
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Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_29261ab60fa49f7dcefd753ed1efdb39_31bf3856ad364e35_6.0.6001.22271_none_659556047b9306ee.manifest
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File nameIa64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.22271_none_7047b01f561cd414.manifest
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File size41,082
Date (UTC)20-Sep-2008
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File nameIa64_microsoft-windows-feedback-service_31bf3856ad364e35_6.0.6001.18145_none_79a75aff90ff9443.manifest
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File nameIa64_microsoft-windows-feedback-service_31bf3856ad364e35_6.0.6001.22271_none_7a0c86deaa392284.manifest
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Date (UTC)22-Sep-2008
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File namePackage_for_kb957200_sc_0~31bf3856ad364e35~ia64~~6.0.1.2.mum
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File namePackage_for_kb957200_sc~31bf3856ad364e35~ia64~~6.0.1.2.mum
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Date (UTC)22-Sep-2008
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Properties

Article ID: 957200 - Last Review: October 30, 2008 - Revision: 1.0
APPLIES TO
  • Windows Vista Service Pack 1, when used with:
    • Windows Vista Enterprise 64-bit Edition
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Business 64-bit Edition
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Starter
    • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
Keywords: 
kbbug kbfix kbexpertiseinter atdownload kbqfe KB957200

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