Article ID: 957204 - Last Review: September 15, 2009 - Revision: 2.0

You receive the following error message that has error code C00D2EE0 when you try to play music in the Zune software: "Can’t Play"

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SYMPTOMS

When you try to play music on Zune Marketplace, you receive the following error message:

Can't Play

Error Summary:
An unknown error occurred. For more info, click Web help.

Error Code:
C00D11CD
(C00D2EE0)

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CAUSE

This problem may occur if the Wmnetmgr.dll file is unregistered.

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THINGS TO TRY

To resolve this problem, register the Wmnetmgr.dll file. To do this, follow these steps:

Open a Command Prompt window.

In Windows 7 or in Windows Vista, open a Command Prompt Window as an administrator. To do this, click
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, type cmd in the Start Search box, right-click cmd under Programs, and then click Run as administrator.

In Windows XP, click Start, click Run, type cmd in the Open box, and then click OK.
At the command prompt, type the following commands. Press ENTER after each command line:
cd\windows\system32
regsvr32 wmnetmgr.dll
At the command prompt, type exit, and then press ENTER to close the Command Prompt window.

Windows Vista

Open a Command Prompt window as an administrator. To do this, click Start
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, type cmd in the Start Search box, right-click cmd under Programs, and then click Run as administrator.
At the command prompt, type the following commands. Press ENTER after each command line:
cd\windows\system32
regsvr32 wmnetmgr.dll
At the command prompt, type exit, and then press ENTER to close the Command Prompt window.