Microsoft Dynamics CRM 4.0 unexpectedly triggers a workflow rule when you send a quick campaign e-mail activity

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Article ID: 957225 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario in Microsoft Dynamics CRM 4.0. You create a workflow rule for the Account entity. The workflow rule will be triggered when a field of an account is updated. Then, you send a quick campaign e-mail activity against the account. In this scenario, Microsoft Dynamics CRM 4.0 triggers the workflow rule even if the field of the account is not updated.

CAUSE

This problem occurs because Microsoft Dynamics CRM updates all attributes of an account when you send a quick campaign e-mail activity against the account. However, only the lastusedincampaign attribute of the account should be updated.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 957225 - Last Review: January 20, 2012 - Revision: 2.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbmbsworkflow kbfix kbautohotfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB957225

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