The Exchange Management Console crashes when one or more domain controllers of a top-level domain are not reachable

Article translations Article translations
Article ID: 957227 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Consider the following scenario.
  • The Microsoft Exchange Server 2007 organization is deployed for two or more domain trees within one forest.
  • For some reason, the domain controllers of one or more top-level domain are not reachable.
  • An Exchange administrator tries to create a new mailbox or checks existing mailbox properties in the Exchange Management Console.
In this scenario, the Exchange Management Console may crash.

CAUSE

Exchange Server 2007 holds a list of all top-level domains. When a top-level domain is not reachable, an unexpected exception occurs that causes the Exchange Management Console crash.

RESOLUTION

To resolve this problem, install Update Rollup 7 for Exchange 2007 Service Pack 1. For more information about Update Rollup 7 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 7 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 957227 - Last Review: March 18, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbsurveynew kbhotfixrollup kbexpertiseinter kbqfe KB957227

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com