You can unexpectedly promote an appointment that has no specified subject even though the Subject attribute of the Appointment entity is set to Business Required in Microsoft Dynamics CRM 4.0

Article translations Article translations
Article ID: 957270 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

In Microsoft Dynamics CRM 4.0, you can unexpectedly promote an appointment that has no specified subject even though the Subject attribute of the Appointment entity is set to Business Required. Therefore, after the appointment is tracked into Microsoft Dynamics CRM database, you cannot open a service calendar that contains the appointment. Instead, you receive the following error message:
An error has occurred.
Additionally, you receive this error message if you filter some appointments by week or by month, and the appointment meets the criterion of the filter.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 957270 - Last Review: January 20, 2012 - Revision: 2.2
APPLIES TO
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM 4.0
Keywords: 
kberrmsg kbfix kbautohotfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB957270

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com