Article ID: 957275 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Microsoft Business Solutions-Navision 4.0 and Microsoft Navision 4.0 are now part of Microsoft Dynamics NAV 4.0. All references to Microsoft Business Solutions-Navision or to Microsoft Navision 4.0 relate to Microsoft Dynamics NAV.
This article applies to Microsoft Dynamics NAV for all countries and all language locales.
Microsoft Dynamics NAV 4.0 crashes when running on a Citrix server. This problem may occur if some captions contain an ampersand character (&).
A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.
To resolve this problem immediately, contact your Microsoft Dynamics partner or Technical Support for Microsoft Dynamics and related products to obtain the hotfix. If you have access to online assisted support you can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspxYou can also contact Technical Support for Microsoft Dynamics and related products by telephone. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
How to obtain the Microsoft Dynamics NAV hotfix or update filesAfter you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.
The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.
If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.
If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.
If you click Cancel, the download process stops.
How to install a Microsoft Dynamics NAV hotfix or update fileThe Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.
Step 1: Replace the Microsoft Dynamics NAV client installation fileIn the Microsoft Dynamics NAV client installation, replace the following files by using the hotfix or update file.
To replace the existing Microsoft Dynamics NAV files, follow these steps:
Collapse this tableExpand this table
Step 2: Replace the Microsoft Dynamics NAV Application Server installation fileIn the Microsoft Dynamics NAV Application Server installation, replace the following files.
To replace the files, follow these steps.
Collapse this tableExpand this table
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates