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The system stops responding, and the logoff process stops at an "End Program: Tabtip.exe" message when you try to shut down, restart, or log off from a computer or the WISPTIS.EXE process crashes

Article ID: 957282 - View products that this article applies to.

SYMPTOMS

When you try to shut down, restart, or log off from a computer that is running Windows XP Tablet PC Edition 2005 the system stops responding. Additionally, the logoff process stops at the following message:

End Program: Tabtip.exe.
Ending Program: Please Wait.

Or
When you plug in a digitizer device to a Windows XP Professional Service Pack 3 the wisptis.exe process crashes when you plug in a digitizer device.

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CAUSE

This problem occurs because the Tabtip.exe program does not unload successfully. This occurs because a deadlock occurs during the logoff process.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 or Windows XP Service Pack 3 installed.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/ )

How to obtain the latest Windows XP service pack

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.