An unexpected error message occurs when you add products to the quotes, orders, or invoices that are created from an opportunity in Microsoft Dynamics CRM 4.0

You use the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook in offline mode. When you try to add products to the quotes, orders, or invoices that are created from an opportunity, you encounter an unexpected error message. You may also encounter this issue when you select the Get Product option from the Actions menu on any quote, order, or invoice record that is associated with an opportunity.

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base: