An unexpected error message occurs when you add products to the quotes, orders, or invoices that are created from an opportunity in Microsoft Dynamics CRM 4.0

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Article ID: 957305 - View products that this article applies to.
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SYMPTOMS

You use the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook in offline mode. When you try to add products to the quotes, orders, or invoices that are created from an opportunity, you encounter an unexpected error message. You may also encounter this issue when you select the Get Product option from the Actions menu on any quote, order, or invoice record that is associated with an opportunity.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 957305 - Last Review: January 20, 2012 - Revision: 2.2
APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbexpertiseinter kbautohotfix kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB957305

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