You receive "Stop error code 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA)" or "Stop error code 0x0000008E (KERNEL_MODE_EXCEPTION_NOT_HANDLED)" when you restart a Windows XP-based computer

Article translations Article translations
Article ID: 957319 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

When you restart a Windows XP-based computer, you may receive one of the following Stop error messages:
  • Stop 0x00000050 (parameter1, 00000000, parameter3, 0x00000000)
    PAGE_FAULT_IN_NONPAGED_AREA
  • Stop 0x0000008E (0xc0000005, parameter2, parameter3, 0x00000000)
    KERNEL_MODE_EXCEPTION_NOT_HANDLED
This problem occurs occasionally. Therefore, it is more likely to occur during a reboot cycling test.

Notes
  • The parameters in these Stop error messages may vary, depending on the actual configuration.
  • The symptoms of a Stop error may vary, depending on your computer's system failure options.

RESOLUTION

To resolve this problem, apply the following updates in the order in which they are presented:
  • 954211 MS08-061: Vulnerabilities in Windows kernel could allow elevation of privilege
  • 959252 Error message when you switch the operating system from a dual monitor setting to a single monitor setting on a Windows XP-based computer or on a Windows Server 2003-based computer that has the security update 954211 installed: "Stop 0x0000008E"
Note Update 959252 addresses a known issue that was introduced by update 954211.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 957319 - Last Review: January 20, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Service Pack 2
  • Microsoft Windows XP Service Pack 3
Keywords: 
kbexpertisebeginner kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB957319

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com