Article ID: 957421 - Last Review: January 20, 2012 - Revision: 2.2

Outlook may crash when you synchronize Outlook with the Microsoft Dynamics CRM 4.0 client for Outlook

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SYMPTOMS

When you synchronize Microsoft Office Outlook with the Microsoft Dynamics CRM 4.0 client for Outlook, you may receive an exception error message that resembles the following:
0:049> kp ChildEBP RetAddr 13bdfbf8 08384934 crmaddin!EmptyWz(wchar_t * wz = 0x00000040 "--- memory read error at address 0x00000040 ---")+0x8 [c:\bt\2010\src\application\outlook\common\resourcemanager.h @ 13] 13bdfc88 083795e1 crmaddin!COutlookItemFinder::MarkAllItemsNotVisited(void)+0x1b1 [c:\bt\2010\src\application\outlook\addin\outlookitemfinder.cpp @ 550] 13bdfd54 08379805 crmaddin!CSyncToOutlook::DoSync(int nCallPriority = 59)+0x2d9 [c:\bt\2010\src\application\outlook\addin\synctooutlook.cpp @ 279]
Then, Outlook may crash.
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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Dynamics CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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APPLIES TO
  • Microsoft Dynamics CRM 4.0
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Keywords: 
kbexpertiseinter kbfix kbautohotfix kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB957421
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