Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
FIX: The Out of Band Power control function does not work for clients that have the Intel AMT 4 or Intel AMT 5 chipset in System Center Configuration Manager 2007 Service Pack 1
Article ID: 957469 - View products that this article applies to.
Consider the following scenario. You try to turn on or turn off a Microsoft System Center Configuration Manager 2007 Service Pack 1 (SP1) client by using the Out of Band Power control function. The client has an Intel Active Management Technology (Intel AMT) 4 chipset or an Intel AMT 5 chipset. In this scenario, the Out of Band Power control function does not work.
Note This problem does not occur if the client has an Intel AMT 3 chipset.
System Center Configuration Manager 2007 SP1 omits the address tag when it passes WSMan endpoint references (EPRs) as arguments to Intel AMT devices.
The Intel AMT 3.x firmware stack does not reject requests if the address tag is missing. However, the Intel AMT 4 and Intel AMT 5 firmware stack rejects EPR requests that do not have address tags to be more compliant with the WSMan specification.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
(http://support.microsoft.com/kb/971348/ )List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have System Center Configuration Manager 2007 SP1 installed to apply this hotfix. To resolve the problem, install this hotfix on System Center Configuration Manager 2007 site servers. After you install this hotfix, the address tag is added when System Center Configuration Manager passes EPRs as arguments.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
Note This file attribute information applies to x86 platform, x64 platform, International Client Pack 1, and International Client Pack 2.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates