The Store.exe process crashes on a server that has Exchange Server 2003 Service Pack 2 installed

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Article ID: 957496 - View products that this article applies to.
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SYMPTOMS

On a Microsoft Exchange 2003 Service Pack 2 (SP2) server, the Store.exe process crashes intermittently. Additionally, the following events are logged in the Application log:

Event Type: Error
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 1000
Description: Faulting application store.exe, version <version>, stamp <stamp>, faulting module exchmem.dll, version <version>, stamp <stamp>, debug? 0, fault address <address>.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 4 time(s). The following corrective action will be taken in 0 milliseconds: No action.

CAUSE

When the Exchange Server 2003 server processes a certain message, the server cannot allocate a lot of memory to the message. The Exchange Server 2003 server then tries to free the memory. Therefore, heap corruption occurs in the Store.exe process.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

This hotfix requires Microsoft Exchange Server 2003 Service Pack 2 to be installed on the server because of file dependencies.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the following services are restarted automatically when you apply this hotfix:
  • The Internet Information Services (IIS) Admin service
  • The Microsoft Exchange System Attendant service
  • The Windows Management Instrumentation Service and all dependent services

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTime
Drviis.dll6.5.7654.10135,68011-Nov-200818:50
Exsmtp.dll6.5.7654.10407,04011-Nov-200819:21
Gwart.dll6.5.7654.1066,56011-Nov-200817:46
Phatcat.dll6.5.7654.10504,32011-Nov-200802:47
Reapi.dll6.5.7654.10848,89611-Nov-200819:21

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 957496 - Last Review: December 17, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2003 Service Pack 2, when used with:
    • Microsoft Exchange Server 2003 Enterprise Edition
    • Microsoft Exchange Server 2003 Standard Edition
Keywords: 
kbautohotfix kbsurveynew kbexchstore kbexpertiseadvanced kbhotfixserver kbqfe KB957496

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